I earned a Bachelor of Science Degree in Operation Management and Information Systems and I am a problem-solving creative individual seeking to demonstrate excellent technical and promotional skills to promote the growth of the organization.
Honesty and Integrity
Dependability and reliability
Positive attitude and Motivation.
Forklift certified and Trainer
Knowledge of Microsoft systems.
Knowledge of Internal databases and systems.
Diligent in my responsibilities.
I was presented with a "Bright Star Award", for going above and beyond with my ambition and knowledge to open two new facilities in the region that has been proven successful and prosperous. Both have brought a significant amount of revenue to the organization.
NewgisticsFishers, INOperations Manager04/2010 to Current
Operations Manager June 2014 - Present
Outbound and Shipping Manager
Ability to monitor productivity and mentor Supervisors and Team Leads to assist in their endeavors in becoming more the for company and quality of work.
Train, help develop and counsel Supervisors to develop a high performing team.
Lead continuous improvements and maintaining PPH (packages per hour) for optimum cost efficiency.
Open and close delivery files, reconcile problem packages and quality control.
Maintain and enforce a safe and clean environment at all times.
Supervise production schedules, production quality and on time package deliveries. Practicing First In First Out, and ensuring packages reach the customer within its desired cycle time.
Maintain a clean inventory on a nightly basis, with the knowledge and understanding on how the internal software runs.
Supervise, monitor and fix any and all discrepancies in the software database.
Give an account of production on a nightly basis.
Keep record of all BOL and Control Documents and submit invoices on a nightly basis.
Supervising all Receiving and Shipping procedures.
Forklift certified and the company's trainer.
Supervisor March 2013 - June 2014
Was given the responsibility of running the Erlanger, KY facility to improve productivity and cost revenue. The facility was at its infancy in which turned to relocating to a more stable and grounded facility in Hebron, KY with all new mechanics and technology to improve production.
Earning a promising reputation I was again given the opportunity to open a new facility in Chicago, IL. Training and mentoring management and staff of all responsibilities in each given department with the understanding of their job placement functions.
Team Lead/ Quality ControlApril 2010 - March 2013
Verified and kept accurate record of approximately seventy-five to one hundred incoming shipments daily.
Open and setup multiple shipments for seventy-five to one hundred clients.
Supervising and mentoring team members on following proper procedure.
Handled any and all discrepancies during the induction process.
Communicated with corporate via internally and/or email on a daily basis.
Knowledge of all package attributes per postal service. Knowledge of both delivery and returns systems.
Performed quality checks.
Helped install and setup company equipment.
Tractor Supply CoPendleton, INSupervisor in Training05/2004 to 10/2009
Prepare items for shipment.
Assembled, addressed, stamped, and shipped merchandise or material. Received, unpacked, verified and recorded incoming merchandise or material, and arranged for the transportation of products.
Knowledge of the SAP program and RF systems.
Certified to operate a stand up and sit down forklift, motorized pallet jack, reach truck, cherry picker, and a tugger.
Holiday InnAnderson, INGuest Service Supervisor and Maintenance Tech11/1999 to 02/2004
Supervised daily operations at the front desk; inbound calls, booked reservations, reconciled any/all receipts at the end of the shift and processed transactions.
Assisted patrons of the hotel with any questions or concerns they may have had during their stay.
Received inbound patron calls needing assistance with reservations, handled all calls with utmost care and diligence to ensure every patron was satisfied with their call and later with their stay.
Monitored guest requests for housekeeping and maintenance.
Bachelor of Science:Operation Management/ Information SystemsMay 2009Ball State University, Muncie, IN
Operation Management/ Information Systems.
Resourceful team player who excels at building trusting relationships and a results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coach employees to meet high-performance standards. The ability to transform and produce results for the organization bringing revenue and growth within the company.
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Companies Worked For:
Tractor Supply Co
Ball State University
Job Titles Held:
Supervisor in Training
Guest Service Supervisor and Maintenance Tech
Bachelor of Science : Operation Management/ Information Systems May 2009
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