Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Experience supervisor with a management style that motivates staff productivity.
Highlights
8 years of sales training and experience
Implemented sale strategies and marketing plans to optimize sales and increase retaining customer numbers.
10 years of management training and facilitating employees.
Head chef for 4 years in a prestigious restaurant
Accomplishments
Constantly achieved high quality assurance ratings
Keeps leadership fully informed on
the immediate condition of all assigned areas as it relates to staffing and cleanliness in addition to ongoing training,
supervising and motivating of department personnel to insure all schedules are covered.
12/2007 to 04/2014
Call Center AgentUniversity of Chicago Hospitals － Chicago, IL
Handles account inquires, customer complaints or support issues.
Manages inbound and outbound calls.
Resolves
client problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending
improved procedures.
08/2004 to 11/2007
Sales Agent Direct TV/Samsung － Chicago, IL
Manage, monitored and maintained sales goals
Assist with
placement of order, refunds, or exchanges.Investigated and resolved customer inquiries and complaints in a timely and
empathetic manner.
Process orders in person and over the phone.
Explain different customizable features to consumers.
02/2002 to 07/2004
Customer Service Bank Card － Chicago, IL
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot
.Routinely answered customer questions regarding merchandise and pricing
.Maintained a clean
reception area, including lounge and associated areas.
