Operations Manager Resume Example
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OPERATIONS MANAGER
Summary
Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Experience supervisor with a management style that motivates staff productivity.
Highlights
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Accomplishments
Constantly achieved high quality assurance ratings
Achieved a near- perfect work attendance record
Trimmed 10 percent from quarterly supply budget
Experience
04/2014 to 12/2016
Operations ManagerCmc － Bossier City , LA
- Assist the director in maintaining her staff.
- Manages rounding throughout the day.
- Keeps leadership fully informed on the immediate condition of all assigned areas as it relates to staffing and cleanliness in addition to ongoing training, supervising and motivating of department personnel to insure all schedules are covered.
12/2007 to 04/2014
Call Center AgentHalo Branded Solutions － West Lafayette , OH
- Handles account inquires, customer complaints or support issues.
- Manages inbound and outbound calls.
- Resolves client problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
08/2004 to 11/2007
Sales Agent Getaround － Chicago , IL
- Manage, monitored and maintained sales goals
- Assist with placement of order, refunds, or exchanges.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Process orders in person and over the phone.
- Explain different customizable features to consumers.
02/2002 to 07/2004
Customer Service Michaels Stores － Alexandria , VA
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- .Routinely answered customer questions regarding merchandise and pricing
- .Maintained a clean reception area, including lounge and associated areas.
Education
1999
Redan High School
Skills
Addressing customer concerns, Resolves customer complaints, client, leadership, director, personnel, pricing, quality, reception, staffing, supervising
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Resume Strength
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- Word choice
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- Clear contact info
- Typos
Resume Overview
School Attended
- Redan High School
Job Titles Held:
- Operations Manager
- Call Center Agent
- Sales Agent
- Customer Service
Degrees
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