Results-driven and dedicated leader with an established history of successful multi-site and luxury housing operations. Specialty skills include new construction lease up and multi-million dollar renovation projects. Passionate about talent development and building a bench next-level training. Well versed in all aspects of leasing, marketing, staffing, financial review and budget analysis. Repeatedly recognized for outstanding performance, customer satisfaction, exceeding goals, team member engagement and identifying opportunities for additional revenue potential.
Highlight Achievements: 2013 - Top Preforming Conventional Community in the Greater Los Angeles area and 3rd Top Preforming Conventional Community nation wide.
2014 - Achieved $0 delinquency for 10 out of 12 months, including RUBS for both multi-site assets.
2015 - Winner of company wide nomination of Inspirational Leadership Award.
2015 - Recognized as Top Preforming Community in the Greater Los Angeles area with both multi-site assets maintaining a top three best operating position throughout the entire year.
2015 - Operational 5 Star Audit Achieved
2013, 2014, 2015, 2017 - CSAT Platinum Customer Satisfaction Award(Customer satisfaction surveys that conglomerate prospect, move-in, renewal, pre-renewal, move-out, and service request surveys. Average score of 4.38/5 overall satisfaction and 4.46/5 move in satisfaction)
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