Dedicated employee who consistently meets and exceeds productivity goals with extensive customer service training in dealing with customer issues with empathy, speed and accuracy.
Achieved both Customer record retention scores and quality assistance scores over 97.5% monthly.
Assisted customers both in person and via telephone
Cross-trained and provided back-up assistance for other customer service departments when needed
Ensured superior customer experience by addressing customer concerns, demonstration empathy and resolving problems and issues
Managed wide variety of customer service tasks to resolve issues quickly, accurately and efficiently
Extensive knowledge of Focus, Gema and CSV software systems
Scheduled shipment deliveries
Verified company delivery records to ensure accuracy
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