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Opening Shift Manager Resume Example

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OPENING SHIFT MANAGER
Skills
  • Customer service
  • Employee supervision
  • Duty assignments
  • Procedures implementation
  • Effective leader
  • Relationship building
  • Scheduling
  • Coaching and mentoring
  • Staff training/development
  • Credit card payment processing
  • Call center experience
  • High-energy attitude
  • Quality assurance controls
  • Project management abilities
  • Courteous demeanor
  • Microsoft Office expertise
Professional Summary

Efficient Opening Shift Manager with strong background in employee supervision. Talented problem solver and critical thinker that excels at problem solving and conflict management. Reliable collaborator with cross-functional teams. Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of management and business development and training in those areas. Motivated to learn, grow and excel.

Work History
Opening Shift Manager, 07/2019 to 12/2019
The Learning Experience - Aubrey, TX
  • Trained employees on teaching strategies, ensuring compliance with top quality standards.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Fielded customer complaints and comments.
  • Delegated daily tasks and oversaw 20 employees.
  • Stocked, monitored and maintained inventory of diverse products.
  • Managed, trained and motivated Lead teachers and assistants to continuously improve knowledge and abilities in Childcare Field field.
  • Monitored over 20 employees' day-to-day activities and made plans to rectify issues resulting in successful outcomes.
Assistant Manager, 11/2018 to 06/2019
The Kid's Corrall - Savannah, TX
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Planned and implemented team projects to accomplish objectives.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created and implemented diverse educational strategies to boost development.
  • Mentored over 20 staff members to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Survey Agent , 12/2015 to 05/2017
Monitronics International Inc. - Farmers Branch, TX
  • Assisted with project planning and execution of research along with company Vice President and 15 other employees.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Childcare Provider, 07/2014 to 09/2015
Justin Lopez - Grapevine, TX
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Created and implemented diverse educational strategies to boost development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Offered top-notch care to 3+ children at once, ranging in age from 3 months to 5 years.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Education
Child Development Associate: : Child Development, 10/2019Council For Professional Recognition - Denton, TX
High School Diploma: : 06/2012South Oak Cliff High School - Dallas, TX
Certifications

Child Development Associate (CDA)

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Resume Overview

Companies Worked For:

  • The Learning Experience
  • The Kid's Corrall
  • Monitronics International Inc.
  • Justin Lopez

School Attended

  • Council For Professional Recognition
  • South Oak Cliff High School

Job Titles Held:

  • Opening Shift Manager
  • Assistant Manager
  • Survey Agent
  • Childcare Provider

Degrees

  • Child Development Associate : : Child Development , 10/2019
    High School Diploma : : 06/2012

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