Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking lead of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity. Experienced at handling, answering, and monitering high call volumes, supervision over multiple queues, monitoring and assigning skill sets for individual agents, quality assurance for agents, and training in these areas as well.
When team work is required to get a job done, I'm happy to be the team lead, but also a team player; every day is a new opportunity to learn something new.
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