OPA (Order Processing Agent, Supervisor/Trainer Resume Example Secure Contact Solutions/ Vesta Corporation

OPA (ORDER PROCESSING AGENT, SUPERVISOR/TRAINER

Summary

Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking lead of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity. Experienced at handling, answering, and monitering high call volumes, supervision over multiple queues, monitoring and assigning skill sets for individual agents, quality assurance for agents, and training in these areas as well.

Also,

When team work is required to get a job done, I'm happy to be the team lead, but also a team player; every day is a new opportunity to learn something new.

Experience

OPA (Order Processing Agent, Supervisor/Trainer)Secure Contact Solutions/ Vesta Corporation | Alpharetta, GA

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Directed and motivated teams in a fast paced setting.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Executed new training initiative to improve skills and develop leaders from within.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Conducted training needs assessments and provided ongoing training for staff.
Supervised successful team of by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Assisted in development of individualized lesson plans, goals and criteria for students.
Maintained high level of morale and team-work on production floor through frequent communication with dozens of employees.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.

Store ManagerCosmo-Prof (Limited to Licensed Professionals) | Tucker, GA

Minimized financial discrepancies by accurately controlling monthly operations budget.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
Processed shipments and maintained stock shelf organization.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Assessed, optimized, and elevated operations to target current and expected demands.
Updated store pricing, signage and merchandising based on current promotions.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Trained all new assistant managers and staff on store security, monetary procedures and customer service expectations.
Greeted and assisted all customers daily in high-traffic retailer.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Contributed to merchandising ideas at monthly manager team sales meetings.
Supervised and trained team while improving store sales.
Addressed customer inquiries and resolved complaints.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Managed inventory tracking and physical inventory counts to minimize loss.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Contributed to merchandising ideas at team sales meetings to increase sales.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw POS operations and cash management to reduce errors.

Salon Coordinator / Manager Cutz 24/7 | Atlanta, Georgia

Scheduled customers for various salon services, including manicures and hairstyling and suggested additional services.
Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
Supervised waiting area to maintain cleanliness and welcoming atmosphere.
Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
Marketed salon products and services, such as shampoo and pedicures, helping boost overall establishment revenues.
Listened to customer feedback and responded to maintain or improve processes.
Collaborated with staff members to plan training seminars and team-building events.
Observed employee performance and provided valuable feedback using online performance evaluation software.
Created marketing signs or flyers for sales or promotional events.
Trained employees in proper operational procedures and shared company policies and regulations.
Inspected equipment and work stations to comply with established standards and regulations.
Recruited and hired new employees based on company needs and culture.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Set up schedule for talent (scouted), interviews, magazine shoots, and fashion/ runway shoots for promotion of salon.
Organized fund raising, charity events, employee group functions and gatherings, as well as salon promotional events.

Sales Team LeaderDailey Promotions | Duluth, GA

Mentored newly hired employees by explaining tactics for building sales pipelines.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
Coordinated and launched grand openings for new stores.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.

Office ManagerBarnett Neurosurgery | Alpharetta, GA

Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Automated office operations to manage client correspondence, record tracking and data communications.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Managed inventory and purchase of supplies for office operations and maintenance.
Scheduled appointments and maintained master calendar.
Scheduled patients to foster effective resource allocation.
Planned for major business changes including system conversions and office moves.
Oversaw training and daily performance of staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Skills

Goal-oriented
Knowledgeable
Processes and procedures
Mentoring and coaching and leadership
Public speaking
Issue and conflict resolution
Personnel and Personal management
Avaya software customer management systems
Call center software

Paycom software
All areas of Staff training and Development
Excellent multi-tasker
Adaptive team player
Quality Assurance /Survey Reviews
Excellent Customer Service
Order and payment processing
Office supplies ordering

Education and Training

Masters of Esthetics/Cosmetology: Esthetics
Empire Beauty School - Dunwoody Campus | Dunwoody, GA

4.0 GPA
Student of the Year recipient
Student body President
V.P. prior to Presidency

Certified/ Licensing : Masters in Esthetics
Empire | Dunwoody, GA

Biology: Institute of Molecular Medicine And Genetics
Augusta State University | Augusta, GA

'99-'03

Resume Overview

Companies Worked For:

Secure Contact Solutions/ Vesta Corporation
Cosmo-Prof (Limited to Licensed Professionals)
Cutz 24/7
Dailey Promotions
Barnett Neurosurgery

School Attended

Empire Beauty School - Dunwoody Campus
Empire
Augusta State University

Job Titles Held:

OPA (Order Processing Agent, Supervisor/Trainer)
Store Manager
Salon Coordinator / Manager
Sales Team Leader
Office Manager

Degrees

Masters of Esthetics/Cosmetology : Esthetics
Certified/ Licensing : Masters in Esthetics
Biology : Institute of Molecular Medicine And Genetics

OPA (Order Processing Agent, Supervisor/Trainer Resume Example

Resume Score: 80%

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