Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I'm a friendly employee with a background in retail and customer service environments. I have 8 years in a self-motivated, fast-paced, team-based customer environment. I strive to provide excellent customer service and to deliver a positive experience through high-quality customer care. I have a proven history of customer satisfaction with great phone and typing skills. Offering empathy, reliability, and enthusiasm and surpassing customer expectations.
Skills
People-oriented
Detail-oriented
Quick learner
Self-sufficient
Positive & friendly
Excellent work ethic
Customer-focused
Reliable and punctual
Excellent telephone etiquette & phone support
General knowledge of computers
Work History
11/2011 to CurrentOnline Retailer-Seamstress, Graphic DesignerBright Horizons Family Solutons | Erie, PA,
Provided outstanding customer service.
Managed workflow to exceed quality service goals.
Completed all customers orders in a Self Motivated Environment
Responded to customer questions and requests in a prompt and efficient manner in person, over the phone or by email.
Built relationships with customers to increase the likelihood of repeat business.
Answered customer questions about available products & shipment times.
Completed restocking & organizing tasks in the assigned work area.
During the holiday season completed hundreds of customers orders in a short timeframe for guaranteed Christmas delivery.
Managed all areas of business, including financial tracking, inventory, and social media marketing.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assisted customers with prompt and polite support in-person and via telephone.
Educated customers about the brand to incite excitement about the company's mission and values.
Completed all cleaning, stocking and organizing tasks.
Prioritized helping customers over completing other routine tasks in the store.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Communicated accurate information about promotions, customer programs, and products.
Providing exceptional customer service by determining customer needs and asking relevant questions and listening actively to their responses.
09/2017 to 09/2019Child Care AssociateCity Of Miami Beach | Miami Beach, FL,
Maintained an effective schedule balanced between quiet time, active play, and instruction.
Kept notes of behavior issues, food served and any known allergies for each child.
Met with parents about daily activities, positive developments, and issues.
Kept areas clean, organized and snacks stocked, and sanitized surfaces and toys each night
Set and enforced rules to maintain children's safety and created a welcoming, caring environments for all children.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent the spreading of germs.
Managed the safety and security of all children under care.
Monitored entrances and exits to maintain safety and organized environments.
Selected appropriate movies based on ages of children and teachable moments, read bible stories to the class and asked questions based on content.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts, and decorations.
09/2011 to 02/2012Case Worker AssistantGoodwill Seattle | Lynnwood, WA,
Kept physical files and organized digitized records for easy updating and retrieval by fellow caseworkers.
Answered telephone calls from individuals and families, seeking resource information for food, lodging, and employment assistance.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept reception area clean and neat to give visitors a positive first impression.
Managed multiple projects simultaneously using organizational and analytical skills.
Created and managed a daily employment book of employers hiring in the area for individuals to refer to for employment assistance.
Interviewed individuals and families to assess needs and provide informational resources.
Documented client's information and updated case records in the county system.
Collaborated with local community programs and health care clinics to make resources accessible to those in need.
Communicated daily with motel chains to verify occupancies to place individuals and families for overnight lodging and issuing motel vouchers.
Made arrangements with local grocery stores and bakeries to pick up food donations and pastries for families and individuals in need of food.
08/2011 to 2012Retail Assistant ManagerBrookstone | City, STATE,
Promoted from Seasonal employee to Assistant Manager within 1 month.
Greeted customers and ascertained customers' needs.
Counted cash drawers and made bank deposits.
Hired, and trained new sale associates
Assigned employees to specific duties to best meet the needs of the store.
Politely greeted customers in-store or over the phone transactions.
Developed positive customer relationships through friendly greetings and excellent service.
Organized racks and shelves to maintain the visual appeal of the store.
Contacted customers about new merchandise & inform them about upcoming promotions
Helped customers complete purchases, locate items and join email newsletters to promote loyalty, satisfaction and increase sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Opened and closed store independently when needed and prepared morning bank drop for the store manager.
Education
Expected in 2008High School Diploma | Los Osos High School, Rancho Cucamonga, CAGPA:
Attended Regional Occupational Programs and completed hands-on training in the workplace. After completing training I received a certification of completion in the following:
Medical Front Office June 2006-August 2006
Forensic Science September 2006-December 2006
Culinary Food services September 2007-December 2007
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