Online Retailer-Seamstress, Graphic Designer Resume Example
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ONLINE RETAILER-SEAMSTRESS, GRAPHIC DESIGNER
Professional Summary
I'm a friendly employee with a background in retail and customer service environments. I have 8 years in a self-motivated, fast-paced, team-based customer environment. I strive to provide excellent customer service and to deliver a positive experience through high-quality customer care. I have a proven history of customer satisfaction with great phone and typing skills. Offering empathy, reliability, and enthusiasm and surpassing customer expectations.
Skills
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Work History
Online Retailer-Seamstress, Graphic Designer, 11/2011 to Current
Bright Horizons Family Solutons – Erie , PA
Bright Horizons Family Solutons – Erie , PA
- Provided outstanding customer service.
- Managed workflow to exceed quality service goals.
- Completed all customers orders in a Self Motivated Environment
- Responded to customer questions and requests in a prompt and efficient manner in person, over the phone or by email.
- Built relationships with customers to increase the likelihood of repeat business.
- Answered customer questions about available products & shipment times.
- Completed restocking & organizing tasks in the assigned work area.
- During the holiday season completed hundreds of customers orders in a short timeframe for guaranteed Christmas delivery.
- Managed all areas of business, including financial tracking, inventory, and social media marketing.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted customers with prompt and polite support in-person and via telephone.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Completed all cleaning, stocking and organizing tasks.
- Prioritized helping customers over completing other routine tasks in the store.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Communicated accurate information about promotions, customer programs, and products.
- Providing exceptional customer service by determining customer needs and asking relevant questions and listening actively to their responses.
Child Care Associate, 09/2017 to 09/2019
City Of Miami Beach – Miami Beach , FL
City Of Miami Beach – Miami Beach , FL
- Maintained an effective schedule balanced between quiet time, active play, and instruction.
- Kept notes of behavior issues, food served and any known allergies for each child.
- Met with parents about daily activities, positive developments, and issues.
- Kept areas clean, organized and snacks stocked, and sanitized surfaces and toys each night
- Set and enforced rules to maintain children's safety and created a welcoming, caring environments for all children.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent the spreading of germs.
- Managed the safety and security of all children under care.
- Monitored entrances and exits to maintain safety and organized environments.
- Selected appropriate movies based on ages of children and teachable moments, read bible stories to the class and asked questions based on content.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts, and decorations.
Case Worker Assistant, 09/2011 to 02/2012
Goodwill Seattle – Lynnwood , WA
Goodwill Seattle – Lynnwood , WA
- Kept physical files and organized digitized records for easy updating and retrieval by fellow caseworkers.
- Answered telephone calls from individuals and families, seeking resource information for food, lodging, and employment assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept reception area clean and neat to give visitors a positive first impression.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Created and managed a daily employment book of employers hiring in the area for individuals to refer to for employment assistance.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented client's information and updated case records in the county system.
- Collaborated with local community programs and health care clinics to make resources accessible to those in need.
- Communicated daily with motel chains to verify occupancies to place individuals and families for overnight lodging and issuing motel vouchers.
- Made arrangements with local grocery stores and bakeries to pick up food donations and pastries for families and individuals in need of food.
Retail Assistant Manager, 09/2011 to 01/2012
Brookstone – City , STATE
Brookstone – City , STATE
- Promoted from Seasonal employee to Assistant Manager within 1 month.
- Greeted customers and ascertained customers' needs.
- Counted cash drawers and made bank deposits.
- Hired, and trained new sale associates
- Assigned employees to specific duties to best meet the needs of the store.
- Politely greeted customers in-store or over the phone transactions.
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain the visual appeal of the store.
- Contacted customers about new merchandise & inform them about upcoming promotions
- Helped customers complete purchases, locate items and join email newsletters to promote loyalty, satisfaction and increase sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened and closed store independently when needed and prepared morning bank drop for the store manager.
Education
High School Diploma: 2008
Los Osos High School - City, State
Los Osos High School - City, State
Attended Regional Occupational Programs and completed hands-on training in the workplace. After completing training I received a certification of completion in the following:
- Medical Front Office June 2006-August 2006
- Forensic Science September 2006-December 2006
- Culinary Food services September 2007-December 2007
- Hotel & Hospitality January 2008-June 2008
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Resume Overview
School Attended
- Los Osos High School
Job Titles Held:
- Online Retailer-Seamstress, Graphic Designer
- Child Care Associate
- Case Worker Assistant
- Retail Assistant Manager
Degrees
- High School Diploma : 2008
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