Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I'm a friendly employee with a background in retail and customer service environments. I have 8 years in a self-motivated, fast-paced, team-based customer environment. I strive to provide excellent customer service and to deliver a positive experience through high-quality customer care. I have a proven history of customer satisfaction with great phone and typing skills. Offering empathy, reliability, and enthusiasm and surpassing customer expectations.

  • People-oriented
  • Detail-oriented
  • Quick learner
  • Self-sufficient
  • Positive & friendly
  • Excellent work ethic
  • Customer-focused
  • Reliable and punctual
  • Excellent telephone etiquette & phone support
  • General knowledge of computers
Work History
11/2011 to Current Online Retailer-Seamstress, Graphic Designer Bright Horizons Family Solutons | Erie, PA,
  • Provided outstanding customer service.
  • Managed workflow to exceed quality service goals.
  • Completed all customers orders in a Self Motivated Environment
  • Responded to customer questions and requests in a prompt and efficient manner in person, over the phone or by email.
  • Built relationships with customers to increase the likelihood of repeat business.
  • Answered customer questions about available products & shipment times.
  • Completed restocking & organizing tasks in the assigned work area.
  • During the holiday season completed hundreds of customers orders in a short timeframe for guaranteed Christmas delivery.
  • Managed all areas of business, including financial tracking, inventory, and social media marketing.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Completed all cleaning, stocking and organizing tasks.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Communicated accurate information about promotions, customer programs, and products.
  • Providing exceptional customer service by determining customer needs and asking relevant questions and listening actively to their responses.
09/2017 to 09/2019 Child Care Associate City Of Miami Beach | Miami Beach, FL,
  • Maintained an effective schedule balanced between quiet time, active play, and instruction.
  • Kept notes of behavior issues, food served and any known allergies for each child.
  • Met with parents about daily activities, positive developments, and issues.
  • Kept areas clean, organized and snacks stocked, and sanitized surfaces and toys each night
  • Set and enforced rules to maintain children's safety and created a welcoming, caring environments for all children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent the spreading of germs.
  • Managed the safety and security of all children under care.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Selected appropriate movies based on ages of children and teachable moments, read bible stories to the class and asked questions based on content.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts, and decorations.
09/2011 to 02/2012 Case Worker Assistant Goodwill Seattle | Lynnwood, WA,
  • Kept physical files and organized digitized records for easy updating and retrieval by fellow caseworkers.
  • Answered telephone calls from individuals and families, seeking resource information for food, lodging, and employment assistance.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Created and managed a daily employment book of employers hiring in the area for individuals to refer to for employment assistance.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented client's information and updated case records in the county system.
  • Collaborated with local community programs and health care clinics to make resources accessible to those in need.
  • Communicated daily with motel chains to verify occupancies to place individuals and families for overnight lodging and issuing motel vouchers.
  • Made arrangements with local grocery stores and bakeries to pick up food donations and pastries for families and individuals in need of food.
08/2011 to 2012 Retail Assistant Manager Brookstone | City, STATE,
  • Promoted from Seasonal employee to Assistant Manager within 1 month.
  • Greeted customers and ascertained customers' needs.
  • Counted cash drawers and made bank deposits.
  • Hired, and trained new sale associates
  • Assigned employees to specific duties to best meet the needs of the store.
  • Politely greeted customers in-store or over the phone transactions.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Contacted customers about new merchandise & inform them about upcoming promotions
  • Helped customers complete purchases, locate items and join email newsletters to promote loyalty, satisfaction and increase sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Opened and closed store independently when needed and prepared morning bank drop for the store manager.
Expected in 2008 High School Diploma | Los Osos High School, Rancho Cucamonga, CA GPA:

Attended Regional Occupational Programs and completed hands-on training in the workplace. After completing training I received a certification of completion in the following:

  • Medical Front Office June 2006-August 2006
  • Forensic Science September 2006-December 2006
  • Culinary Food services September 2007-December 2007
  • Hotel & Hospitality January 2008-June 2008

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School Attended

  • Los Osos High School

Job Titles Held:

  • Online Retailer-Seamstress, Graphic Designer
  • Child Care Associate
  • Case Worker Assistant
  • Retail Assistant Manager


  • High School Diploma

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