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Online Gaming Customer Support Agent Resume Example

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ONLINE GAMING CUSTOMER SUPPORT AGENT
Professional Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • Customer relationship management software (CRM)
  • High customer service standards
  • Strong problem solving ability
  • Active listening skills
  • Proficient in Microsoft Office
  • Strong organizational skills

  • Service-oriented
  • Courteous and helpful
  • Reservations and booking system experience
  • Guest services
Work History
Online Gaming Customer Support Agent, 06/2016 to Current
Golden Nugget Online Gaming – Atlantic City NJ
  • Answer live chats, telephone calls, and emails regarding any issues that a player is having.
  • Netbanx to clear used credit/debit cards for players to make successful deposits
  • THOR to upload sensitive documents including credit cards, bank statements, voided checks and state issued ID's.
  • GeoComply to verify a players location. NYX OPS backoffice and NYX OGS to look up game rounds.
  • Vantiv to verify if a card is a credit card or a prepaid card.





VIP Representative, 05/2015 to 06/2016
Borgata Hotel Casino and Spa – Atlantic City, NJ

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 5-60 calls in queue per minute.
  • Addressed and resolved customer complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Met or exceeded service and quality standards every review period.



Customer Care Representative, 03/2013 to 05/2015
Borgata Hotel Casino and Spa – Atlantic City, NJ
  • Answer 80-100 phone calls daily.
  • Made Dining,room,dinner reservations
  • I-Series and CCA to put in all reservations and verify all customer information.
  • Worked closely with VIP Specialists to ensure customer satisfaction.



Customer Service Attendant, 09/2011 to 03/2013
Target – Mays Landing, NJ
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.



Receptionist, 10/2007 to 08/2011
Arrow Produce – Westbury, NY
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Entered customer orders into computer and the printed invoices for drivers.
  • Assisted owner with inventory and ordering
  • Filed customers invoices daily.

Education
High School Diploma: 2004
East Meadow High School -
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Resume Overview

Companies Worked For:

  • Golden Nugget Online Gaming
  • Borgata Hotel Casino and Spa
  • Target
  • Arrow Produce

School Attended

  • East Meadow High School

Job Titles Held:

  • Online Gaming Customer Support Agent
  • VIP Representative
  • Customer Care Representative
  • Customer Service Attendant
  • Receptionist

Degrees

  • High School Diploma : 2004

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