online customer service representative resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Steadfast, Committed and Passionate Professional Seeking Symbiotic Business Opportunities. Seeking a Challenging Career with Opportunity for Advancement. Looking to use Creative and Problem-Solving Skills to Help Bring Business Objectives into Focus. Resumes Provided Upon Request.
Work Experience
2016 to Current Online Customer Service Representative Janus Et Cie | Chicago, IL,
  • Quickly answer online customer inquiries in a friendly and courteous manner.
  • Wow each customer by going out of the way to please them.
  • Provide first call resolution while following strict procedures that meet compliance guidelines.
  • Look for every opportunity to introduce products and services to achieve performance goals and help our customers succeed financially.
  • Navigate through multiple screens and software applications while assisting customers.
  • Troubleshoot common computer problems.
08/2014 to 2015 Property and Casualty Representative Manulife | Mansfield, LA,
  • Listened effectively and empathize with the member Responsible for answering member inquiries/questions Assisted members with their general policy questions Assisted members with their policy billing questions Responded to servicing inquiries through various channels Acted on referral triggers and provides additional product offerings based on member needs Provides excellent member service at all times Exercises critical thinking while taking calls Provides information while maintaining a proactive attitude Possess strong communication skills while displaying empathy and caring Responsible for being extremely detail-oriented Articulates and presents a professional image Performed standard business operations using applications including MS Office Displayed strong team-building and leadership skills focused on production-oriented goals Participated in additional training courses when need Created reports on member's account when needed.
04/2011 to 07/2012 Banquet Server/Hostess Hilton Garden Inn | City, STATE,
  • Responsible for maintaining a cleanly dining environment.
  • Responsible for all register transactions and records.
  • Provided excellent customer service for guests at the banquets as well in the restaurant area.
  • Made guests feel comfortable by providing a warm and welcoming environment.
  • Responded promptly and courteously to all guest requests - anticipate guest's needs.
  • Assessed guest preferences and made thoughtful recommendations.
  • Answered questions about food, beverages, and other restaurant or hotel functions and services.
  • Performed running side work along with opening and closing duties throughout shift as required by service station assignment.
  • Maintain a clean and organized work and service area.
  • Prepared final bill; presented checks to guests; accepted payment; processed credit card charges and make changes (if applicable).
  • Known as a team player - would frequently ask to help fellow team members as situations arose.
  • Filled in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Consistently demonstrated and displayed Hilton's company values with interactions with guests.
07/2009 to 02/2010 Security Guard Hanover Security Inc | City, STATE,
  • Underwent intense background screening and completed mandated Virginia State private security training Worked in conjunction with the Chesterfield County Police Department to patrol corporate warehouses and report suspicious activity.
  • Effectively communicated both verbally and in written forms to a vast array of stakeholders.
  • Maintained a friendly, courteous and service oriented demeanor.
  • Maximized efforts in productivity, (e.g.
  • identified problem areas and implemented solutions.) Effectively handled problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Understood and applied complex information, data, etc.
  • from various sources to meet appropriate objectives.
  • Used proper radio etiquette at all times.
  • Checked ID of visitors/employees as necessary.
  • Accessed secured areas for authorized personnel.
  • Maintained an awareness of legal limitation of position (local, state and/or federal ordinances).
  • Responded to emergency situations, including medical and security incidents.
  • Assisted outside agencies, as necessary, to maintain effective liaison.
  • Responded to altercations, and investigations.
  • Monitored TV cameras, as applicable.
  • Challenged suspicious persons.
05/2008 to 08/2008 Sales Associate Toys "R" Us, Inc | City, STATE,
• As ambassadors of the "R" Us brand, served an important role in providing a memorable shopping experience for customers while promoting childhood fun. 
• Worked in a fast-paced learning environment and was responsible for high-level of customer satisfaction.
Also responsible for:
 o Assisting customers with product selection
 o Ensuring a positive in-store experience and customer satisfaction
 o Completing sales transactions with a smile
 o Maintaining a clean, safe shopping environment
 • Provided exquisite customer service while demonstrating extensive knowledge of store merchandise, promoting a strong customer base. 
• Warmly and enthusiastically answered customers' questions. 
• Computed and recorded totals of all transactions while maintaining a clean and orderly checkout area.
 • Learned the importance of building a strong customer base. 
• Gained knowledge of the importance of promoting brand awareness.
Educational Background
Expected in May 2014 Bachelor of Science | Business Management Hampton University, Hampton, VA GPA:
Business Management
Expected in August 2010 Associate of Science | General Studies Richard Bland College, Petersburg, VA GPA:
accounting, billing, business operations, Call Center, Excellent communication, strong communication skills, credit/payments, critical thinking, customer satisfaction, excellent customer service, Customer Service, data entry, detail-oriented, fast, forms, Insurance, team-building, leadership skills, legal, active listening, MS Office, Works, navigation, personnel, cameras, Police, policies, Processes, knowledge of store, quality assurance, radio, safety, sales, supervisor, team player, telephone, TV, Troubleshoot, Typing, Underwriting, verbal skills, strong writing skills
Additional Information
  • Willing to relocate: Yes
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Hampton University
  • Richard Bland College

Job Titles Held:

  • Online Customer Service Representative
  • Property and Casualty Representative
  • Banquet Server/Hostess
  • Security Guard
  • Sales Associate


  • Bachelor of Science
  • Associate of Science

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