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Online Customer Service Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Results-driven [Job Title] bringing [Number] years of related experience and seeking new position with room for advancement and career development. Capable of maintaining open communication with customers and handling concerns quickly to maximize satisfaction. Proficient in pricing and displaying customers for consistent sales.

Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Accomplishments include increasing sales average of [Number]% each year. Skilled at delivering exceptional service to customers and building loyal base.

[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Action] and [Action]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Customer service
  • Marketing understanding
  • Shipment coordination
  • Pricing adjustment
Experience
06/2019 to Current Online Customer Service Representative Ripley's Believe It Or Not! | Hollywood, CA,
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
06/2019 to Current Online Grocery Associate Walmart | City, STATE,
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Sold and shipped average of [Number] items per week.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Rigged up, drilled, rigged down, maintained rotary equipment, pulled rotary slips and latched and unlatched elevators on offshore drilling rig.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Developed cost-savings and new solutions to existing problems through persistent research and innovation.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
08/2014 to 04/2018 Cashier Walmart | City, STATE,
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
Education and Training
Expected in Associate of Arts | Education Trinidad State Junior College, Trinidad, CO GPA:
Expected in Associate of Science | Health Administration Jefferson State Community College, Birmingham, AL GPA:
Activities and Honors
  • Member, Alumni Association

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  • Target Job
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Resume Overview

School Attended
  • Trinidad State Junior College
  • Jefferson State Community College
Job Titles Held:
  • Online Customer Service Representative
  • Online Grocery Associate
  • Cashier
Degrees
  • Associate of Arts
  • Associate of Science

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