Committed and motivated Bilingual Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Advanced MS Office Suite knowledge
Dedicated team player
Strong interpersonal skills
Self-directed,Self-starter Professional and mature
Professional and mature
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Office Manager after 5 months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Verified and logged in deadlines for responding to daily inquiries.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Updated patient accounts and information on a daily basis.Created databases and spreadsheets to improve inventory management and reporting accuracy.Managed incoming and outgoing calls for busy medical office.Developed more efficient filing systems and customer database protocols.Coordinated admission processes and prepared medical records and agreement packets.Handled and processed confidential patient information.Developed and maintained positive customer relationships through effective communication.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product/policy issues and shared benefits of new technology.Kept abreast of rapidly evolving technology.Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Created monthly reports for records, closed terminated records and completed chart audits.Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for three physicians.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Communicated with medical transcriptionists regarding patient medical records.Consistently informed patients of their financial responsibilities prior to services being rendered.
Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and NC regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
Assisted Spanish speaking clients in a court room setting. Also translated in local courts, Doctors appointments, and translated Birth documents from Mexico in order to prepare for application to become a US Resident.
Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer. Correctly calculated charges, issued bills and collected payments.Maintained a professional tone of voice and words at all times, including during peak rush hours.
Billing, budget, customer relations, Dependable, Filling, Insurance, Excel, mail, Microsoft office, Office, PowerPoint, Word, Microsoft Word,payroll, multi-line phone system, Coding, receptionist, Scanning, Scheduling, Self-Starter, fast learner.
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