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On-Call Interpreter Resume Example

Resume Score: 90%

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ON-CALL INTERPRETER
Summary

Committed and motivated Bilingual Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights

Advanced MS Office Suite knowledge

Resourceful

Dedicated team player

Strong interpersonal skills

QuickBooks,AR/AP

Excel spreadsheets

Self-directed,Self-starter

Professional and mature

  • Medical terminology
  • Mail management
  • Schedule management
  • Billing and coding
  • Patient charting
  • Insurance eligibility verifications
  • Meticulous attention to detail
  • Results-oriented
  • Strong problem solver
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to Office Manager after 5 months of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Research 

  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization 

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation 

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records 

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

Training 

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance 

  • Assisted with payroll preparation and entered data into cumulative payroll document.

Experience
Park Ridge HealthJune 2014 to August 2014On-Call Interpreter
Fletcher, NC

SESM AshevilleJune 2013 to July 2014Clinical Office Asst
Asheville, NC

Verified and logged in deadlines for responding to daily inquiries.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Updated patient accounts and information on a daily basis.Created databases and spreadsheets to improve inventory management and reporting accuracy.Managed incoming and outgoing calls for busy medical office.Developed more efficient filing systems and customer database protocols.Coordinated admission processes and prepared medical records and agreement packets.Handled and processed confidential patient information.Developed and maintained positive customer relationships through effective communication.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product/policy issues and shared benefits of new technology.Kept abreast of rapidly evolving technology.Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Created monthly reports for records, closed terminated records and completed chart audits.Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for three physicians.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Communicated with medical transcriptionists regarding patient medical records.Consistently informed patients of their financial responsibilities prior to services being rendered.

Country Bear Day SchoolMarch 2010 to March 2013Lead Teacher Infants
Hendersonville, NC

Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and NC regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.

Personal Interpreter ServicesJanuary 2004 to March 2010Spanish Interpreter
Hendersonville, NC

Assisted Spanish speaking clients in a court room setting. Also translated in local courts, Doctors appointments, and translated Birth documents from Mexico in order to prepare for application to become a US Resident.

Waffle House IncJanuary 2004 to January 2006Wait staff
Hendersonville, NC

Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer. Correctly calculated charges, issued bills and collected payments.Maintained a professional tone of voice and words at all times, including during peak rush hours.

Torres InsulationJanuary 2000 to January 2004Office Manager
Hendersonville, nc
  • Responsible for ordering and supplies distribution Answering busy 20 line phone system and making appointments Type business letters both to commercial clients and homeowners Filling to consist of all records, receipts, and even tax documents Routed incoming and outgoing mail Responsible for billing, collecting payments from clients, and handling outstanding balances.
  • Monitored spending budget Coordinated interoffice correspondence, including payroll Supervised receptionist Some CNA experience Volunteer work in a medical setting.
Education
Blue Ridge community collegeAssociate of Applied Science: Office System TechFlat Rock , NC, USA
Languages

Spanish- Fluent

Skills

Billing, budget, customer relations, Dependable, Filling, Insurance, Excel, mail, Microsoft office, Office, PowerPoint, Word, Microsoft Word,payroll, multi-line phone system, Coding, receptionist, Scanning, Scheduling, Self-Starter, fast learner.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Park Ridge Health
  • SESM Asheville
  • Country Bear Day School
  • Personal Interpreter Services
  • Waffle House Inc
  • Torres Insulation

School Attended

  • Blue Ridge community college

Job Titles Held:

  • On-Call Interpreter
  • Clinical Office Asst
  • Lead Teacher Infants
  • Spanish Interpreter
  • Wait staff
  • Office Manager

Degrees

  • Associate of Applied Science : Office System Tech

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