I am a goal-oriented manager who focuses on customer satisfaction, employee and personal development, while managing teams of production and customers service specialists.
Administration and Management Operations Analysis
Personnel and Human Resources Sales and Marketing
Customer and Personal Service Education and Training
Quality Control Analysis
Complex Problem Solving Troubleshooting
Manage the booking/funding of automotive loans through dealers and became the Subject Matter Expert on the processes.
Supervising and managing non-exempt staff of up to 30 analysts across multiple sites.
Celebrating team success, owns team failures and acknowledges that it requires a team to be successful.
Empowering individuals and work groups to attain greater results. Conducting regular and thorough business review of functions, including all control aspects of the business.
Managing the department to maintain quality service levels while establishing a positive and productive work environment.
Managing established volume/productivity standards and key performance measurements for the region.
Completing daily, weekly, monthly productivity and quality reports. Manage inbound and outbound customer contact processes. Partnerships with quality control, senior management, credit/underwriters.
Interviewing, hiring decision and training new hires.
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