office store team member resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Proactive Store Team Leader with strong retail background and excellent team leadership abilities. Exceeds sales and service targets regularly by empowering employees to surpass customers' expectations. Approaches operational needs with balanced strategies serving business and customer needs.
Skills
Work ethic
Data management
Team building
Clerical
People skills
Organization
Reliable and trustworthy
Communication
Friendly, positive attitude
Multitasking
Experience
10/2021 to CurrentOffice/Store Team MemberCedar Fair Entertainment Company | Mason, OH,
Organized new stock for floor placement.
Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
Established rapport with customers to boost sales and identify trends impacting store operations.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Used K2 register system to ring up customer purchases, process payments and issue receipts.
10/2019 to 10/2021Guest Services AssociateSysco | Greenwood, SC,
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Removed trash from rooms and replaced liners to wastebaskets.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Removed soiled linens and articles from rooms and delivered to laundry area.
Explained campground layout and directed guests to campsites.
Enforced camp rules for protection of guests and staff.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Collaborated with peers to deliver consistent service and promote customer retention.
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
04/2021 to 09/2021Customer Service RepresentativeKampgrounds Of America | City, STATE,
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
10/2020 to 04/2021Office/Store Team MemberKampgrounds Of America | City, STATE,
Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
Organized new stock for floor placement.
Education and Training
Expected in 06/1994 to to MBA | ManagementFairleigh Dickinson University, Teaneck, NJGPA:
Expected in 06/1989 to to Bachelor of Science | ManagementKean University, Union, NJGPA:
Expected in 06/1984 to to Associate of Science | MathematicsMiddlesex County College, Edison, NJGPA:
Accomplishments
Recognized as Employee of the month for outstanding performance and team contributions.
Improved delivery of custom framing by helping team become more efficient, realizing overall increase in customer satisfaction and cost efficiency.
Promoted to Framing Manager due to framing experience and positive impression of customer service that achieved six months after starting with Michael's.
Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
Promoted from customer service rep to framing manager, in less than 12-months
Consistently maintained high customer satisfaction ratings.
Additional Information
Have worked for different KOAs and been asked to returned for a second season.
Serviced as the treasurer for 2 years at Maurice Hawk Elementary School PTA
Was a substitute teacher for Mercer county schools in New Jersey.
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