Office Site Coordinator/Clinical Coord/ Senior Care Supervisor Resume Example Great Lakes Caring

OFFICE SITE COORDINATOR/CLINICAL COORD/ SENIOR CARE SUPERVISOR

Career Overview

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. I am multi-tasked oriented, organized, reliable, responsible, hands on and ambitious.

Skill Highlights

• Managed 20+ staff

• Knowledge of scheduling staff

• Problem resolution

• Deadline-oriented

• Microsoft Office/Excel

• Staff motivation

• Employee Training/development

• Email

• HCHB (HomeCare Homebase)

• McKesson

• Customer Service/Triage

• Mulitple phone line

• Filing/Scanning

• Computer skills

• Time management

• Type 50+ wpm

Inventory systems
Medical billing
Self-starter
Patient charting
Medical Terminology
Patient care
Wound care
Vitals
Med passing
MARS
Patient care advocacy with family and physicians
Alzheimer's training
Critical thinking
Management on call
Hospice oriented

Core Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, triaged calls and/or transferred calls to corresponding departments.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, triaged calls and/or transferred calls to corresponding departments.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Professional Experience

Great Lakes Caring June 2005 to November 2014 Office Site Coordinator/Clinical Coord/ Senior Care Supervisor
East Lansing, MI

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Managed medical supply and lab supply room, ordered supplies as needed. Did qtr inventory, bag and equipment check and reordered supplies through McKesson. Triaged patients with multi-line phone, handled complaints and urgent situations calmly and professional. Trained new employees, traveled to other branches, did daily dashboards, meetings, blood pressure clinics, traveled to patients homes to perform blood draws or PT/INR's, patient charting, calling physicians, managed staff, patient care, scheduled staff. Helped IT with troubleshooting phone and tablet by swappping them out or fixing the problem myself. Staff support. Received several awards for staff support and received 2012 Angel of the year award. Annual evals have been 96% or higher. 2014 I received a 100%

Leisure Living August 1997 to July 2005 Med Tech and Patient Care Manager
Lansing & Lowell, MI

Patient care, assisted in ADL's, Pass medications, Med treatments- eye drops, nebulizers, inhalers, blood sugars checks, insulin injections, perform all wound care need from a small bandage to wound vacs. Check blood pressures, pulse and temp. Train new employees, Manage staff, On call for up to 2 weeks at a time. Updated MARS, Did all scheduling for patient care staff, Daily reports and patient charting, family meetings. Called physicians. Did rounds with Visiting Physicians and Podiatrist and did all charting. Triaged incoming calls as needed when transferred. Filed and ordered medications as needed. Followed Stated Regulations and Guidelines.

Education

Greenville High School 1 1991 High School Diploma: General Greenville, MI, USA General

References

Nicole Lorio - Friend- 517-652-3853 Known- 5 years

Jennifer Mmakah- Friend- 989-307-5109 Known- 8 years

Barb McAdams- Supervisor- 269-650-3794 Known- 7 years

Brenda Burtovoy- Supervisor- 517-974-8144 Known- 4 years

Resume Overview

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Office Site Coordinator/Clinical Coord/ Senior Care Supervisor Resume Example

Resume Score: 85%