Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. I am multi-tasked oriented, organized, reliable, responsible, hands on and ambitious.
• Managed 20+ staff
• Knowledge of scheduling staff
• Problem resolution
• Microsoft Office/Excel
• Staff motivation
• Employee Training/development
• HCHB (HomeCare Homebase)
• Customer Service/Triage
• Mulitple phone line
• Computer skills
• Time management
• Type 50+ wpm
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Managed medical supply and lab supply room, ordered supplies as needed. Did qtr inventory, bag and equipment check and reordered supplies through McKesson. Triaged patients with multi-line phone, handled complaints and urgent situations calmly and professional. Trained new employees, traveled to other branches, did daily dashboards, meetings, blood pressure clinics, traveled to patients homes to perform blood draws or PT/INR's, patient charting, calling physicians, managed staff, patient care, scheduled staff. Helped IT with troubleshooting phone and tablet by swappping them out or fixing the problem myself. Staff support. Received several awards for staff support and received 2012 Angel of the year award. Annual evals have been 96% or higher. 2014 I received a 100%
Patient care, assisted in ADL's, Pass medications, Med treatments- eye drops, nebulizers, inhalers, blood sugars checks, insulin injections, perform all wound care need from a small bandage to wound vacs. Check blood pressures, pulse and temp. Train new employees, Manage staff, On call for up to 2 weeks at a time. Updated MARS, Did all scheduling for patient care staff, Daily reports and patient charting, family meetings. Called physicians. Did rounds with Visiting Physicians and Podiatrist and did all charting. Triaged incoming calls as needed when transferred. Filed and ordered medications as needed. Followed Stated Regulations and Guidelines.
Nicole Lorio - Friend- 517-652-3853 Known- 5 years
Jennifer Mmakah- Friend- 989-307-5109 Known- 8 years
Barb McAdams- Supervisor- 269-650-3794 Known- 7 years
Brenda Burtovoy- Supervisor- 517-974-8144 Known- 4 years
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