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Office Manager, Service Writer Resume Example

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OFFICE MANAGER, SERVICE WRITER
Summary

Providing quality service and completing on-time deliveries. Cross-trained in all aspects of loading, unloading, vehicle maintenance and record-keeping. Safety-conscious [Driver] well-versed in vehicle maintenance and repair. Trustworthy, dependable and professional. Reliable and personable Truck Driver who consistently exceeds quality standards in delivery operations. Proficiency in GPS and XATA. Meticulous [Shipper] who excels at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. Client-focused Sales Representative with 8+ years of providing solutions to customers.

Experience
Office Manager, Service Writer 05/2013 to 01/2014
 CalNevada Towing and Repair Tonopah, NV
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order Employed land navigation techniques Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition Performed vehicle self-recovery and field expedients to include towing vehicles Read bills of lading to determine assignment details Reported any mechanical problems encountered with vehicles Reported vehicle defects, accidents, traffic violations, or damage to the vehicles Secured cargo for transport, using ropes, blocks, chain, binders, or covers Verified the contents of inventory loads against shipping papers Managed loading and unloading of personnel and cargo Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material Obtained receipts or signatures for delivered goods and collected payment for services when required Operated all wheeled vehicles and equipment over varied terrain and roadways for support of combat operations Answered phones, customer service in the shop, gave d price quotes.
  • Secondary Dispatch for tow operators due to limited cell coverage.
  • Managed tire and parts inventory, placed orders.
  • Issued and maintained PO's Lot inventory, release of impounded vehicles and inventory and release of personal property.
Wrecker Operator Tow Truck Operator 04/2012 to 09/2012
 Nevada Towing Reno, Nv
  • Attended and graduated from Wreckmasters 2/3 training.
  • Responsible for transportation of up to two vehicles, in varied conditions and weather conditions Emergency 24 hour response to accident scenes within my jurisdiction with a 30 minute ETA.
  • Vehicle/Accident recovery rolled, wrecked, abandoned or impounded or otherwise disabled vehicles of distances up to 500 miles.
  • Inventory, billing, collection of moneys.
Owner/Operator 12/2008 to 09/2010
 Lynch Trucking Reno Chickasha, NV Ok
  • Delivered to residential and commercial locations.
  • Inspected cargo for count accuracy.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Received pick-ups and delivered them to warehouse.
  • Drove multi-stop routes and made deliveries of Hazmat freight.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order Employed land navigation techniques Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition Performed vehicle self-recovery and field expedients to include towing vehicles Prepared vehicles for movement/shipment by air, rail, or vessel Read bills of lading to determine assignment details Reported any mechanical problems encountered with vehicles Reported vehicle defects, accidents, traffic violations, or damage to the vehicles Secured cargo for transport, using ropes, blocks, chain, binders, or covers Verified the contents of inventory loads against shipping papers Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations Managed loading and unloading of personnel and cargo Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material Obtained receipts or signatures for delivered goods and collected payment for services when required Operated all wheeled vehicles and equipment over varied terrain and roadways for support of combat operations Owned and Operated my own FMSCA Carrier Number adhering to alll Federal Regulations.
  • Accounting Obtained and Maintained a clas*s A CDL license.
Clinical Laboratory Assistant II Microbiology 02/2003 to 12/2008
 Renown Health Washoe Medical Center Reno, Nv
  • Received, processed and labeled 200-500 patient specimens Ordered required tests, communicated with doctors and specialists to ensure accuracy of orders.
  • Ordered, received, performed quality control testing on new lot numbers and rotated all stock of supplies as well as inventory of all supplies, specimens and tests in progress.
  • Process specimens to be sent via fedex to other laboratories for testing.
  • Including special required labeling, boxing and declarations required by law shipping of extremely hazardous materials.
  • HAZMAT handling of all types.
  • Chemical and biological.
  • Including hazardous materials response or "CODE ORANGE" team for containment and clean up on objects or persons.
  • Autoclave operation for "sterile supplies" and autoclavoe of waste for disposal.
  • Sterilization of specimens and all surfaces.
Customer Service Rep 09/1999 to 02/2003
 Hertz Corporation Reno, NV
  • Process reservations Assign vehicles Collect Monies Final Charges Upsell.
Education
High School Diploma 1999 Proctor R Hug High School Reno Visalia, NV CA Level 2/3 Automobile Recovery
Skills
Accounting, billing, C, communication skills, customer service, Delivery, Dependable, clas, forklifts, hoists, Inventory, Inventory Control, law, materials, mechanical, navigation, oil, personnel, pick, progress, quality control, Read, Receiving, safety, shipping, phones, transportation, unique
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Resume Overview

Companies Worked For:

  • CalNevada Towing and Repair
  • Nevada Towing
  • Lynch Trucking
  • Renown Health Washoe Medical Center
  • Hertz Corporation

School Attended

  • Proctor R Hug High School

Job Titles Held:

  • Office Manager, Service Writer
  • Wrecker Operator Tow Truck Operator
  • Owner/Operator
  • Clinical Laboratory Assistant II Microbiology
  • Customer Service Rep

Degrees

  • High School Diploma 1999

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