office manager sales customer service resume example with 14+ years of experience
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Meticulous Front Office Coordinator with over20 years of experience managing technology and personnel requirements for busy office environments. Exceptionally adept at organization and multitasking to remain calm under pressure. Versed in training and developing team members to meet business objectives and deliver superior support. Well-organized customer/patient care representative with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and proficiency in Microsoft Office.
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- Wireless sales and customer service representative.
- Got promoted to top sales person in our region within two weeks.
- Promoted to Sales Manager after 30 days to run the store and manage two other employees.
- I performed office duties such as data entry, faxing, copying, scanning and multi line phones.
- I also ran credit credit checks, entered payments, dropped deposits, scanned inventory, telemarketing, handled direct sales, demonstrated the use of cellular phones, tablets and other devices and accessories.
- I compiled reports daily, weekly and monthly.
- Scanned in and sent over all paperwork to the main office daily.
- Managed bills, policies, invoices, checks and contracts.
- Opened and closed store handling all of the office duties with little or no supervision.
- I increased sales by 35 percent within the first month and up to sixty percent by the end of the year.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Worked for six doctors and managed the front office .
- Trained employees when hired.
- Made cash deposits, opened and closed the office, delegated responsibilities to other employees, scheduled surgeries for the doctors, ran errands when needed, stocked office supplies and kept inventory daily performed many other miscellaneous office duties.
- Responded to messages and emails to the office and transferred correspondence.
- Tracked office expenher documents, routing to appropriate personnel.
- Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
- Maintained general office organization and cleanliness.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Helped with basic clinical needs and responded to patient requests.
- Assisted patients during physical therapy procedures to restore function and reduce pain.
- Assisted physical therapist with treatment, administration and planning.
- Performed basic repairs on office and medical equipment.
- Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
- Maintained therapy spaces and equipment in top condition, including cleaning, sanitizing and inspecting for damages.
- Trained patients in correct use, storage and maintenance of assistive devices.
- Collaborated with care team to discuss patient treatment plans and progress.
- Monitored supply inventory and reported on ordering needs.
- Assessed patients for important factors such as available range of motion and current vital signs to optimize treatment plans.
- Transported patients between examination, treatment and exercise areas following proper safety techniques.
A.M. BARBE HIGH SCHOOL - Charles, LA,
GPA: 3.2
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Resume Overview
School Attended
- A.M. BARBE HIGH SCHOOL
Job Titles Held:
- Office Manager (Sales, Customer Service)
- Front Office Coordinator
- Physical Therapy Technician
Degrees
- High School Diploma
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