Office Manager /Lead Logistics Coordinator Resume Example American Advanced Management, Inc

OFFICE MANAGER /LEAD LOGISTICS COORDINATOR

Summary

Capable and knowledgeable about managing oversize and logistics routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills

Logistics oversight
Transportation management systems
Fleet dispatch

Business operations
Customer service
Freight brokerage

Experience

American Advanced Management, Inc | Willows , CAOffice Manager /Lead Logistics Coordinator04/2015 - 08/2020

Managed day-to-day logistics operations.
Utilized ordering, tracking and billing systems and associated processes.
Coordinated and monitored deliveries, keeping abreast of delays and other issues.
Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
Assessed needs and allocated resources to meet demand.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Checked paperwork prior to dispatching crew members to maintain accuracy.
Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
Effectively resolved complaints by working closely with customers.
Responded to customer messages in regards to delivery issues.
Oversaw bookkeeping and dispatching operations for towing and hauling, including supervising 14 employees.
Planned, assigned and directed 12 fleet drivers to promote successful deliveries and excellent customer service.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Optimized delivery routes, taking into account traffic, road conditions and other factors.
Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
Provided customers contacting call center with exceptional service and support.
Created schedules and dispatched drivers to various sites in the United States, Canada, and Mexico.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents or other traffic and transportation situations.
Quoted potential customers on the price of freight brokerage.
Negotiated rates based on current market trends.
Acted as a liaison between freight companies and shippers.
Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Negotiated rates with carriers while brokering freight.

Kroger | Bannockburn , ILSecurity Officer10/2013 - 08/2015

Monitored security cameras and fire, building and alarm systems.
Oversaw premises to identify security risks to promote employee and visitor safety.
Documented all security-related situations and submitted in-depth reports.
Guarded restricted areas to prevent unauthorized entry.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Surveilled all areas within facility to identify suspicious behavior.
Logged all vehicles and individuals entering premises.
Tracked all trucks entering and leaving facility for pickup and deliveries.

American Advanced Management, Inc | Coalinga , CACake Decorator10/2012 - 10/2013

Worked with common cake decorating and baking tools, such as mixers and carving tools.
Produced frostings and creams for cakes and other edibles.
Cleaned display cases, utensils and working spaces to keep sanitary work environment.
Answered phone calls, put in orders and handled customer disputes or complaints.
Handled cash, credit card and check transactions.
Assisted customers with planning cake vision, including color, theme and size.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Merchandised food and garnishes for serving presentation.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Supervised and communicated with vendors for efficient delivery of wholesale orders.
Monitored cooking completion times for efficient use of ovens and other equipment.

Georgia Health Sciences University | City , STATESecurity Officer11/2011 - 06/2013

Investigated alarms and disturbances to maintain safety.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Checked credentials and issued passes before allowing access to property.
Responded to emergency situations quickly to minimize risk and injury.
Oversaw premises to identify security risks to promote employee and visitor safety.
Circulated among patrons and customers to keep abreast of emergent security situations.
Documented all security-related situations and submitted in-depth reports.
Guarded restricted areas to prevent unauthorized entry.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Surveilled all areas within facility to identify suspicious behavior.

Education and Training

Greenbrier High School | City, StateGED03/1998

Resume Overview

School Attended

Greenbrier High School

Job Titles Held:

Office Manager /Lead Logistics Coordinator
Security Officer
Cake Decorator

Degrees

Office Manager /Lead Logistics Coordinator Resume Example

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