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Office Manager /Lead Logistics Coordinator Resume Example

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OFFICE MANAGER /LEAD LOGISTICS COORDINATOR
Summary

Capable and knowledgeable about managing oversize and logistics routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Logistics oversight
  • Transportation management systems
  • Fleet dispatch
  • Business operations
  • Customer service
  • Freight brokerage
Experience
Cadle Trucking | Augusta, GAOffice Manager /Lead Logistics Coordinator04/2015 - 08/2020
  • Managed day-to-day logistics operations.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Coordinated and monitored deliveries, keeping abreast of delays and other issues.
  • Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
  • Assessed needs and allocated resources to meet demand.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
  • Effectively resolved complaints by working closely with customers.
  • Responded to customer messages in regards to delivery issues.
  • Oversaw bookkeeping and dispatching operations for towing and hauling, including supervising 14 employees.
  • Planned, assigned and directed 12 fleet drivers to promote successful deliveries and excellent customer service.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Provided customers contacting call center with exceptional service and support.
  • Created schedules and dispatched drivers to various sites in the United States, Canada, and Mexico.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Quoted potential customers on the price of freight brokerage.
  • Negotiated rates based on current market trends.
  • Acted as a liaison between freight companies and shippers.
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Negotiated rates with carriers while brokering freight.
Resolute Forest Products | Augusta, GASecurity Officer10/2013 - 08/2015
  • Monitored security cameras and fire, building and alarm systems.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Documented all security-related situations and submitted in-depth reports.
  • Guarded restricted areas to prevent unauthorized entry.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Logged all vehicles and individuals entering premises.
  • Tracked all trucks entering and leaving facility for pickup and deliveries.
A Piece of Cake Bakery | Martinez, GACake Decorator10/2012 - 10/2013
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Produced frostings and creams for cakes and other edibles.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Handled cash, credit card and check transactions.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Merchandised food and garnishes for serving presentation.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Supervised and communicated with vendors for efficient delivery of wholesale orders.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
Georgia Health Sciences University | Augusta, GASecurity Officer11/2011 - 06/2013
  • Investigated alarms and disturbances to maintain safety.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Checked credentials and issued passes before allowing access to property.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Documented all security-related situations and submitted in-depth reports.
  • Guarded restricted areas to prevent unauthorized entry.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Surveilled all areas within facility to identify suspicious behavior.
Education and Training
Greenbrier High School | Evans, GAGED03/1998
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Resume Overview

Companies Worked For:

  • Cadle Trucking
  • Resolute Forest Products
  • A Piece of Cake Bakery
  • Georgia Health Sciences University

School Attended

  • Greenbrier High School

Job Titles Held:

  • Office Manager /Lead Logistics Coordinator
  • Security Officer
  • Cake Decorator

Degrees

  • GED

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