Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Capable and knowledgeable about managing oversize and logistics routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Skills
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Experience
04/2015 to 08/2020
Office Manager /Lead Logistics Coordinator American Advanced Management, Inc – Willows, CA,
- Managed day-to-day logistics operations.
- Utilized ordering, tracking and billing systems and associated processes.
- Coordinated and monitored deliveries, keeping abreast of delays and other issues.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
- Assessed needs and allocated resources to meet demand.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
- Effectively resolved complaints by working closely with customers.
- Responded to customer messages in regards to delivery issues.
- Oversaw bookkeeping and dispatching operations for towing and hauling, including supervising 14 employees.
- Planned, assigned and directed 12 fleet drivers to promote successful deliveries and excellent customer service.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Provided customers contacting call center with exceptional service and support.
- Created schedules and dispatched drivers to various sites in the United States, Canada, and Mexico.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reported delays, accidents or other traffic and transportation situations.
- Quoted potential customers on the price of freight brokerage.
- Negotiated rates based on current market trends.
- Acted as a liaison between freight companies and shippers.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Negotiated rates with carriers while brokering freight.
10/2013 to 08/2015
Security Officer Kroger – Bannockburn, IL,
- Monitored security cameras and fire, building and alarm systems.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Documented all security-related situations and submitted in-depth reports.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Surveilled all areas within facility to identify suspicious behavior.
- Logged all vehicles and individuals entering premises.
- Tracked all trucks entering and leaving facility for pickup and deliveries.
10/2012 to 10/2013
Cake Decorator American Advanced Management, Inc – Coalinga, CA,
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Produced frostings and creams for cakes and other edibles.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Handled cash, credit card and check transactions.
- Assisted customers with planning cake vision, including color, theme and size.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Merchandised food and garnishes for serving presentation.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Supervised and communicated with vendors for efficient delivery of wholesale orders.
- Monitored cooking completion times for efficient use of ovens and other equipment.
11/2011 to 06/2013
Security Officer Georgia Health Sciences University – City, STATE,
- Investigated alarms and disturbances to maintain safety.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Checked credentials and issued passes before allowing access to property.
- Responded to emergency situations quickly to minimize risk and injury.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Documented all security-related situations and submitted in-depth reports.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Surveilled all areas within facility to identify suspicious behavior.
Education and Training
Expected in 03/1998
GED:
Greenbrier High School - Evans, GA
Greenbrier High School - Evans, GA
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Resume Overview
School Attended
- Greenbrier High School
Job Titles Held:
- Office Manager /Lead Logistics Coordinator
- Security Officer
- Cake Decorator
- Security Officer
Degrees
- GED
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