Experienced office management professional with strong leadership, relationship-building skills, strategic-planning and people-management skills. Focused Office Manager that is organized and diligent, with excellent written, oral and interpersonal communication skills.Committed to quality performance and cost-effective management. Remains calm and poised even in high-pressure situations.
Supervision and training
Meticulous attention to detail
Complex problem solving
Calm under pressure
Training and development
City Auto GlassRochester/Mankato, MNOffice Manager - Customer Service Representative08/2008 to Current
Customer Service Representative as well as support and manage other CSR's.
Responsibilities include the interviewing and hiring of new office employees as well as training and development.
Delegate appropriate jobs to CSR's and technicians.
Travel between Rochester and Mankato stores on a weekly basis.
Maintain shop calendar and office work schedule.
Schedule service calls for technicians for five store locations as well as help problem solve.
Participate in annual reviews and ongoing training of CSR's and technicians.
Monitor all aspects of billing to insurance companies and maintain petty cash disbursements as well as reporting.
Responsible for weekly time sheet report, office work schedule, and maintain a shop calendar of all employees vacation and appointments.
Assist in inventory management and taking of inventory.
Manage customer will call file, open orders, and parts on order.
Communicate with Sales Representatives and appropriate company personnel on pricing and discount changes or adjustments.
Responsible for ordering shop and office inventory,maintain a user
manual for all office equipment as well as make arrangements for any
Assess facts of casualty loss situations and advise the Operations Manager of findings.
Created a 40 page training manual for the GlasPacLX system used for training all CSR's in the operation of the software.
Computer skills include Windows, Microsoft Word, Excel, PowerPoint and GlasPacLX.
Problem solving and glass installation issues that technicians come across on a daily basis.
Address negative customer feedback immediately.
Effectively communicate with team members to maintain clearly defined expectations.
Resolve customer questions, issues and complaints.
Develop rapport with the customer base by handling difficult issues with professionalism.
Successfully manage the activities of team members in multiple locations.
JostensOwatonna, MNCustomer Service Representative02/2008 to 05/2008
Provided support for Jostens graduation products to consumers and internal/external reps via phone, e-mail, and fax.
Responsibilities included customer changes and rework, billing issues, resolved issues regarding consumer satisfaction, order status, rush and expediting procedures and shipping inquiries.
Handle consumer requests relating to orders, status, and general information.
Interface with the plant and other departments to resolve questions and problems.
Responsible for researching and handling of complex issues, order changes and corrections.
New Richland Care CenterNew Richland, MNCook/Supervisor02/2004 to 02/2007
Prepared meals for 60 residents according to specific dietary needs and conduct weekly and monthly inventory.
Responsibilities included scheduling when the Dietary Manager was out and answering daily questions regarding how the kitchen and dietary department was run.
Responsible to make sure the kitchen maintained the strict dietary standards required by the state and to help residents and family members with issues regarding the resident's specific dietary needs.
Trained in new employees for various shifts and supervised them on a daily basis.
Bachelor of Science:Business Administration2011Southwest Minnesota State University, Marshall, MN, USA
Associate of Arts:Business Administration2007Riverland Community College, Albert Lea, MN, USA
Billing and invoicing, interpersonal skills, conflict resolution, customer service, hiring and reviewing employees, setting up insurance claims, inventory management, leadership, operating office equipment, personnel management, pricing approval, reporting, researching, scheduling, supervising, multi-line phone operation, conference calls, advanced problem-solving, great organizational skills, computer skills include Windows, Microsoft Word, Excel, PowerPoint and GlasPacLX.