Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

  • Quality Improvement
  • Training
  • Client support
  • Team Supervision
  • Call Center Operations
  • Issue resolution
  • Experience in leadership
  • Active listening
  • Reliable and trustworthy
  • Conflict resolution
  • Microsoft Office
  • Working collaboratively
  • Organizational skills
  • Critical thinking
  • Improvement plan knowledge
  • Excellent multi-tasking ability
  • Expense reporting
  • Strategic planning
  • Presentation design
  • Office administration
  • Database administration
  • Office management
  • Documentation expertise
  • Staff Management
  • Administrative support
  • Friendly nature
  • Relationship building
  • Business administration
  • Mail handling
  • Scheduling
  • Staff Supervision
  • Detail-Oriented
  • Call Response and Transfer
  • Cash Handling
  • Problem Solving
  • Customer Relations
  • Employee Training
  • Cash Register Operations
  • Payment Processing
  • Customer Transactions
  • Team Leadership
  • Team Collaboration
  • Coupon Redemption
  • Transaction Balance Sheets
  • Adaptable and Flexible
  • Active Listening
Work History
11/2020 to Current Office Leader Scheels Sports | Omaha, NE,
  • Supported the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block.
  • Executed and hold all tax office associates accountable to Standard Operating Procedures execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
  • Served as point of contact for onsite escalated client service concerns.
  • Ensured clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
  • Lead daily huddles and communicate essential information to office associates.
  • Provided hands-on training to the new staff.
  • Since January 2022: in addition to managing 847 2nd Ave location, provided training and daily support for a brand-new pilot office staff located at 380 Lexington Ave.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Supervised a team of 14 employees.
11/2017 to 12/2021 Assistant Pharmacy Manager Alto Pharmacy | Houston, TX,

  • Implemented new customer service policies to maximize satisfaction and loyalty.
  • Optimized inventory organization and upkeep procedures.
  • Created and modified weekly schedules for staff.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Communicated with patients, ensuring that medical information was kept private.
  • Supervised team of 3 billers.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager to maintain daily operations.
  • Trained new employees – billing department
  • Trained new employees - retail
  • Oversaw retail inventory
  • Set merchandise prices
  • Resolved customer service issues
  • Supported pharmacy manager as needed
04/2016 to 05/2017 Multilingual Emergency Assistance Coordinator Alamo Group | Leavenworth, KS,
  • Provided assistance services to travelling members (taxi, ambulance, hotel, medical bookings, etc.)
  • Communicated with service providers around the world (request documentation, reports, invoices, etc.)
  • Coordinated with various service providers
  • Used the case management database to accurately input all case details, actions taken, and next steps
  • Reviewed and interpreted benefits plans
  • Confirmed insurance coverage details to service providers and members
  • Translated medical documents from/to English, Spanish, and Russian
  • Was responsible for network development.
08/2014 to 11/2014 Administrative assistant World Financial Group | City, STATE,
  • Was responsible for receiving calls, collecting information from clients and passing it to the next level for further assistance, preparing application forms and other paperwork
  • Attended educational seminars.
Expected in 06/2016 BBA | Business Management European Business School, Madrid, Spain - New York, USA - Kaliningrad, RU, GPA:

European Business School - September 2012 to June 2016

Hybrid degree, attended classes at:

Manhattan Institute of Management, New York, USA – 2014 – classes in English

Villanueva Centro Universitario, Madrid, Spain – 2015 – classes in Spanish

European Business School, Kaliningrad, Russia – 2012-2016 – classes in Russian, English, and German

Willing to relocate to any state
Additional Information
  • Authorized to work in the US for any employer, willing to relocate to any state.
  • Promoted from Tax Professional to Associate Team Leader, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve highest number of virtual returns completed nationwide, earning recognition from upper management and financial reward.
  • Exceeded sales goals by an average of 53% in 2022.
  • Supervised team of 14 staff members.
Native or Bilingual
Native or Bilingual
Professional Working

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Resume Overview

School Attended

  • European Business School

Job Titles Held:

  • Office Leader
  • Assistant Pharmacy Manager
  • Multilingual Emergency Assistance Coordinator
  • Administrative assistant


  • BBA

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