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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.

Highlights
  • New employee orientations
  • Staff training and development
  • Microsoft Office Suite expert
  • Quickbooks
  • Human resources audits
  • Maintains confidentiality
  • HR policies and procedures expertise
  • Human resources management
  • People-oriented
  • Organized
  • Exceptional communicator
  • Training and development
  • Compensation/payroll
  • Compensation administration
  • Personnel records maintenance
  • New hire orientation
  • Exceptional interpersonal skills
  • Staffing and recruiting professional
  • Off-boarding
  • Benefits administrator
  • Payroll expertise
  • Event management
  • Employee handbook development
  • Budget analysis
  • Account reconciliations
  • Fiscal budgeting knowledge
  • Accounting operations professional
  • Adobe software
  • Complex problem solving
  • Strong communication skills
  • Financial statement analysis
  • Strength in regulatory reporting
  • Account reconciliation expert
  • Adobe software proficiency
  • Strong organizational skills
  • Spreadsheet development
  • Report analysis
  • QuickBooks
  • Self-directed
  • Meticulous attention to detail
  • Excel spreadsheets
  • Resourceful
  • Business writing
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Human Resources Management (HRM)
  • AR/AP
  • Report development
  • Schedule management
Skills
Accomplishments
  • Coordinated all department functions for team of [Number]+ employees.
  • Planned and executed all aspects of a major office headquarter move.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Promoted to [Job Title] after [Number] months of employment.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.
Experience
10/2008 to 04/2011
Office & Finance Manager / marketing & Event Coordinator / Receptionist G.B. Moreno & Associates City, STATE,
  • Planned travel arrangements for [Number] executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained an up-to-date department organizational chart.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
  • Posted open positions on company and social media websites.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Managed the day-to-day calendar for the company’s senior director.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Evaluated accounting requirements during discovery meetings with potential clients
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Performed field audits on wide variety of clientele using Quick Books System
  • Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
  • Reconciled bank statements to clients' books and prepared financial statements from client documents.
  • Assisted in the creation of vendor contracts for outside vendors.
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Explained human resources policies and procedures to all employees.
  • Conducted telephone and onsite exit interviews for all employees.
  • Answered employee questions during the entrance and exit interview processes.
  • Created job descriptions to attract a targeted talent pool within the market wage range.
  • Managed over [Number] personnel files according to policy and federal and state law and regulations.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Completed payroll processing from start to finish for more than [Number] employees.
  • Designed new employee packages and sent them via mail and e-mail.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Audited job postings for old, pending, on-hold and draft positions.
  • Partnered with the IT department to create a streamlined onboarding process for new hires.
  • Organized employee schedules, department phone lists and business card orders.
  • Managed Accounts Payable
  • Reconciled monthly bank statements in Quickbooks, provided C.E.O. with monthly Profit & Loss reports, and provided agents with Quarterly Commission Reports for 1099 tax purposes
  • Identified billing errors and recovered over $15,000 in vendor overpayments. Implemented tracking mechanisms to prevent future recurrences
  • Administered payroll and timesheets. Also handled Texas Workforce Commission notifications, disputes, and tax information
  • Administered training, assistance, and guidance to employees
  • Recruited new agents, scheduled interviews, distributed hiring documents and contracts, and maintained active company job posting through third-party source
  • Processed member enrollments, contracts, and commissions for 20+ companies affiliated with the agency
  • Dispersed statements, created statements, and paid commissions to 50+ smaller agencies and agents under hierarchy
  • Disputed and resolved any commission, statement, or contracting discrepancies for any and all agents
  • Led “cleanup” of company files. Restored organization to personnel, financial, and operational records and accelerated data input, processing, and retrieval times
  • Designed all company letterheads and business cards. Also assisted in designing various marketing flyers, mail-outs, notifications, and banners
  • Managed office supplies & orders
  • Organized and scheduled events for agents in Senior Communities
  • Entrusted to manage office in the supervisor’s 2 month absence. Provided timely, courteous and knowledgeable response to information requests and prepared official office correspondences
07/2008 to 10/2008
Transaction Coordinator / Receptionist Professional Mortgage City, STATE,
  • Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
  • Assisted in “start-up” process of new loans by gathering all required documentation for loan Processor
  • Assisted in scheduling and providing materials for Closing Day
  • Designed multiple marketing templates, flyers, emails, and faxes for Real Estate portion of the position
  • Organized appointments
  • Managed all supplies for office
07/2007 to 06/2008
Production Coordinator / Receptionist Benchmark Mortgage, C3Ministries, Rhino Realty, & Upward Faith Builders City, STATE,
  • Assisted low income, low credit score families in restoring their credit by analyzing credit reports and discussing credit restoration options.
  • Assisted in “start-up” process of new loans by gathering all required documentation for loan Processor
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
  • Organized appointments
  • Designed all letterheads & business cards
  • Managed all supplies for office
  • Initiated and maintained an electronic file system
03/2011 to Current
Human Resources, Payroll, & Accounting Administrator NOI Property Management City, STATE,

Human Resources

  • Explained human resources policies and procedures to all employees.
  • Conducted telephone and onsite exit interviews for all employees.
  • Answered employee questions during the entrance and exit interview processes.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Selected and interviewed candidates for all available positions.
  • Created job descriptions to attract a targeted talent pool within the market wage range.
  • Assessed employee performance and issued disciplinary notices.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Managed over [Number] personnel files according to policy and federal and state law and regulations.
  • Generated employee tracking reports each month.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Helped training and development staff with all aspects of training coordination.
  • Completed payroll processing from start to finish for more than [Number] employees.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Designed new employee packages and sent them via mail and e-mail.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Created social media initiatives for new employee search strategies.
  • Drafted department-specific employee announcements.
  • Ran queries and reports through the ADP system.
  • Partnered with the IT department to create a streamlined onboarding process for new hires.
  • Organized employee schedules, department phone lists and business card orders.
  • Recruited and interviewed [Number] applicants per [Time period].
  • Advised managers on organizational policy matters and recommend needed changes.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Directed personnel, training and labor relations activities.
  • Identified staff vacancies and recruited, interviewed and selected applicants.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Conducted benefits administration for [Number] benefit-eligible employees.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Created and modified job descriptions within all departments.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Created and managed more than [Number] confidential personnel records.
  • Guided clients on how to conduct background checks and verify references.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Guided the startup and management of all HR operations, systems and programs for a new location within the company.
  • Led a weekly open enrollment question and answer session with employees on benefit program updates.
  • Supported [Number] employees at all levels, including executive leadership.
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Offered specific training programs to help workers improve [Skill], [Skill] and [Skill].
  • Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.

Payroll Administrator

  • Ran the bi-weekly payroll process.
  • Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Managed payroll and time and attendance systems.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Onboarded new employees in the time reporting and payroll systems.Processed rehires, transfers, terminations, garnishments and withholdings.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Monitored vacation accrual.
  • Processed terminations.
  • Worked with a third-party vendor on reporting withholdings and SUTA.
  • Analyzed the impact to financial statements of changes in tax law and settlements of tax audits.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Processed payroll, electronic deposits and employee pay adjustments.

Accounting Administrator

  • Monitored daily banking transactions.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Prepared purchase orders and expense reports.
  • Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings.
  • Prepared and maintained support documentation.
  • Processed an average of [number] invoices per month for a large-scale organization.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Verified details of transactions, including funds received and total account balances.
  • Coded the general ledger and processed vendor invoice payments.
  • Revamped accounting quality system to prepare for important audits.
  • Researched and resolved billing and invoice problems.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Increased efficiency and alleviated work loads by creating a new Excel financial recording system.
  • Reconciled all bank and credit card accounts from [year] to [year].
  • Processed journal entries, online transfers and payments.
  • Analyzed cost control and provided timely financial information to support corporate goals.
  • Researched and resolved collections and billing disputes with tact and efficiency.

Office Manager

  • Led team of [number] professionals with [number] direct reports.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
  • Planned travel arrangements for [Number] executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Maintained an up-to-date department organizational chart.
Education
Expected in
Bachelor of Science: Psychology
Lone Star College - Houston, Texas
GPA:

Currently Attending

Expected in
:
University of Texas in San Antonio - San Antonio, Texas
GPA:
Expected in
:
San Antonio College - San Antonio, Texas
GPA:
Interests

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Resume Overview

School Attended

  • Lone Star College
  • University of Texas in San Antonio
  • San Antonio College

Job Titles Held:

  • Office & Finance Manager / marketing & Event Coordinator / Receptionist
  • Transaction Coordinator / Receptionist
  • Production Coordinator / Receptionist
  • Human Resources, Payroll, & Accounting Administrator

Degrees

  • Bachelor of Science

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