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Office Customer Support Manager Resume Example

Resume Score: 80%

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OFFICE CUSTOMER SUPPORT MANAGER
Professional Summary

I am a highly motivated individual who enjoys working in a fast paced, and friendly environment. I have excellent written and oral communication skills, with a high background in customer service, patient care, companionship, cash handling, hospitality, professional cleanliness, and organizational skills. My number one goal is their satisfaction!

Skills
  • Excellent multi-tasking ability
  • Sorting and labeling
  • Organizational skills
  • Data entry
  • Scheduling
  • Clear oral/written communication
  • Cleaning techniques
  • Detail-oriented
  • Reporting and documentation
  • Multidisciplinary team collaboration
  • Patient consultation
  • Sanitation
  • Ensured compliance with all sanitation, ServSafe and safety requirements.
  • Food assembly
  • Cash handling
  • Product upselling
  • Payment collection
  • Point-of-sale system operation
Work History
Office Customer Support Manager, 07/2017 to Current
Company Name – City, State
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Supervised and managed support specialist to ensure consistency  and timely data entry of patient documentation 
  • Completed bi-weekly payroll for 15 employees.
  • Assisted customers in various types of situations including tech support, troubleshooting, bill pay, setting up services, and any  needed information.
Housekeeping Aide, 05/2016 to 06/2017
Company Name – City, State
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Examined 68 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents.
  • Offered deep cleaning expertise to clients in need of extra support.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Established and maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms prior to washing to restore all linens to pristine condition.
  • Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning.
Cashier/Fry Cook, 08/2015 to 03/2016
Company Name – City, State
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Wiped counters, and sanitized equipment to maintain clean food prep and dining areas.
  • Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
  • Took food orders from patients and families, and explained offerings.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
  • Processed payments and counted change to complete transactions.
  • Filled and mixed soft drinks, water and smoothie beverages.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
In Home Caregiver, 01/2012 to 06/2015
Company Name – City, State
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Supported patients with limited physical skills to help with dressing, grooming and feeding needs.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Kept close eye on behavior and emotional responses of clients, to address concerns and protect each person from any harm.
Education
GED: 2018
NPCC Adult Education Center - City
Interests
  • Caregiving 
  • ECG Technician
  • Working with Animals 
  • Cleaning
  • Working with Children 
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • NPCC Adult Education Center

Job Titles Held:

  • Office Customer Support Manager
  • Housekeeping Aide
  • Cashier/Fry Cook
  • In Home Caregiver

Degrees

  • GED : 2018

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