office customer service manager resume example with 18 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Administration Professional with 16 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist, leader, and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.

  • Maintained work from home position for 3 years
  • Ability to adapt and quick learning
  • Dedicated to customer satisfaction
  • Complaint resolution
  • Data security procedures
  • AR/AP
  • Payroll
  • Sales expertise
  • Excellent communication skills
  • Medical terminology
  • Managing patient records
Work History
01/2018 to 03/2021 Office/Customer Service Manager Tropicana Entertainment | Greenville, MS,
  • Answered customer calls, questions and concerns from my home office with high speed internet access.
  • Processed 75+ orders per business day via telephone, email and online orders from official company website.
  • Established and optimized sales team schedules to keep coverage and service in line with forecasted demands.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Reviewed and updated client correspondence files and enter database information to maintain accurate records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
05/2016 to 02/2019 Bartender Merito Group | Fort Belvoir, VA,
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Operated efficiently in high-volume setting to prepare and serve more than 300 drinks per hour.
  • Managed $10,000 in cash with no losses on regular days with totals of more than $30,000 in revenue during special promotions or sporting events.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
11/2010 to 03/2018 Office Manager Cadia Healthcare | Winchester, VA,
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Ensured compliance with OSHA and HIPAA regulations
  • Created new physical and computer-based files
  • Pulled charts and prepared for hygienists and doctor assessment
  • Input data into computer programs and filing systems
  • Audited records for accuracy
  • Performed billing, collection and reporting functions for office generating over $1.2 million annually
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads
  • Received, recorded and filed donation payments by check, cash and credit card
  • Organized international travel arrangements for international surgical missions for up to 34 staff members, including all transportation and hotel stays
  • Contributed to smooth business operations by planning and organizing Board of Directors meetings,including conference calls
03/2003 to 11/2010 Assistant General Manager Ramada Inn | City, STATE,
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised 47 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Handled guest complaints to maintain high guest satisfaction rates.
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Managed payroll data entry and processing for 87 employees to comply with predetermined company guidelines.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed incoming payments in accordance with established financial policies.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Expected in 08/2020 to to CIC | Certified Inpatient Coder Program AAPC, Web Based, GPA:
Expected in 05/2020 to to Certification | Medical Coding And Billing CareerStep, Lehi, UT, GPA:
Expected in 05/2006 to to Bachelor of Science | Business Administration And Management University of North Florida, Jacksonville, FL GPA:

CPC - Pending

CCS - In Progress

CIC - In Progress

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Resume Overview

School Attended

  • AAPC
  • CareerStep
  • University of North Florida

Job Titles Held:

  • Office/Customer Service Manager
  • Bartender
  • Office Manager
  • Assistant General Manager


  • CIC
  • Certification
  • Bachelor of Science

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