Experienced Administration Professional with 16 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist, leader, and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Skills
Maintained work from home position for 3 years
Ability to adapt and quick learning
Dedicated to customer satisfaction
Complaint resolution
Data security procedures
AR/AP
Payroll
Sales expertise
Excellent communication skills
Medical terminology
Managing patient records
Work History
01/2018 to 03/2021
Office/Customer Service ManagerRegal Cinemas Corporation – Miami, FL,
Answered customer calls, questions and concerns from home office with high speed internet access.
Processed 75+ orders per business day via telephone, email and online orders from official company website.
Established and optimized sales team schedules to keep coverage and service in line with forecasted demands.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Kept orderly and accurate accounting records by monitoring sales documentation.
Responded to customer inquiries via phone, email, and web-based platforms.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Built strong rapport with clients by understanding needs and clearly explaining products.
Reviewed and updated client correspondence files and enter database information to maintain accurate records.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
05/2016 to 02/2019
BartenderReal Broker – Denver, CO,
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Operated efficiently in high-volume setting to prepare and serve more than 300 drinks per hour.
Managed $10,000 in cash with no losses on regular days with totals of more than $30,000 in revenue during special promotions or sporting events.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
11/2010 to 03/2018
Office ManagerDarling Ingredients, Inc. – Indianapolis, IN,
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Maintained patient databases and updated information in alignment with HIPAA protocols
Ensured compliance with OSHA and HIPAA regulations
Created new physical and computer-based files
Pulled charts and prepared for hygienists and doctor assessment
Input data into computer programs and filing systems
Audited records for accuracy
Performed billing, collection and reporting functions for office generating over $1.2 million annually
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads
Received, recorded and filed donation payments by check, cash and credit card
Organized international travel arrangements for international surgical missions for up to 34 staff members, including all transportation and hotel stays
Contributed to smooth business operations by planning and organizing Board of Directors meetings,including conference calls
03/2003 to 11/2010
Assistant General ManagerRamada Inn – City, STATE,
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Supervised 47 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Handled guest complaints to maintain high guest satisfaction rates.
Attended and participated in conferences and trade shows to generate new leads, network and drive business.
Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Managed payroll data entry and processing for 87 employees to comply with predetermined company guidelines.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Processed incoming payments in accordance with established financial policies.
Kept vendor files accurate and up-to-date to expedite payment processing.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Education
Expected in 08/2020
CIC: Certified Inpatient Coder Program AAPC - Web Based, GPA:
Expected in 05/2020
Certification : Medical Coding And Billing CareerStep - Lehi, UT, GPA:
Expected in 05/2006
Bachelor of Science: Business Administration And Management University of North Florida - Jacksonville, FL GPA:
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