Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Professional with superior attention to detail and highly ethical nature. Resourceful and skilled in problem solving in difficult/stressful situations

  • Advising
  • Policy and compliance implementation
  • Relationship building and management
  • Minimal supervision
  • Analytical thinking
  • Detail-oriented
  • Interpersonal skills
  • Strong customer relations
  • Spanish speaking
  • Customer-oriented
  • Positive
  • Self-directed minds
  • Practices due diligence
  • People-oriented
Work History
Office Based Customer Service Representative, 06/2021 to Current
National Bank Of ArkansasRussellville, AR,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Outstanding customer service while handling multiple tasks with accuracy and minimal supervision.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cultivated customer loyalty by assisting clients and travel agencies with corporate negotiated fares and rule interpretation thus improving sales.
  • Flexible to work outside normal working hours such as holidays and days off.
Relationship Banker, 09/2017 to 09/2019
Midcountry BankSaint Cloud, MN,
  • Series 6, Series 63 and Life and Health licenses obtained
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated
  • Presented new and additional products and services to existing customers
  • Used targeted questioning strategies to discover insight on prospect needs and requirements
  • Communicated value and position to sales team and developed tools to support selling process
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Increased company revenue by $2-3M in a 6-month period by referring various investment products
  • Executed wire transfers, stop payments and account transfers
  • Maintained friendly and professional customer interactions
  • Approached prospective clients through cold calling and emails to meet sales targets
Insurance Agent, 05/2017 to 07/2017
PepsicoLa Junta, CO,
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Built relationships with clients through active listening and talents to provide excellent service
  • Upsold additional products and services after identifying customer needs and requirements
  • Completed coverage applications to obtain underwiting approvals
  • Maintained high standards of customer service by building relationships with clients
  • Identified issues and took appropriate action to deliver speedy resolution
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
Lead Forklift Operator, 01/2017 to 05/2017
Woods Distribution SolutionsCity, STATE,
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Routinely assessed equipment for damage, wear, battery life and fluid levels
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
Associate of Arts: , Expected in 12/2016
Tarrant County College District - Fort Worth, TX
: , Expected in
University of The Incarnate Word - ,

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School Attended

  • Tarrant County College District
  • University of The Incarnate Word

Job Titles Held:

  • Office Based Customer Service Representative
  • Relationship Banker
  • Insurance Agent
  • Lead Forklift Operator


  • Associate of Arts

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