Two years ago, I decided to return to healthcare and began in a call center position after working in retail management and financial services for over a decade. My skills from healthcare jobs in my early years were helpful in achieving goals and finding ways to assist market leadership with expanding service lines in workers compensation, telemedicine and business to business relationship building. In retail, I learned how to identify customers needs and expand the customer relationship. Working in the financial services industry, I learned how to de-escalate situation, follow compliance requirements and ensure productivity. I believe my diverse background has provided me with an excellent starting point as a customer success manager in a healthcare setting.
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