Driven and ambitious athlete turned Personal Trainer and Nutrition Coach with vast experience working with a multitude of clients from different ages and abilities. Energetic and encouraging attitude and is a team player. Highly skilled in assisting clients in realistic goal setting, executing correct form when performing weighted movements, adhere to diet plans, manage stress, chronic disease, and enhance overall personal wellness. Experienced at collaborating with others in the workplace and passionate about helping everyone achieve their full potential. Friendly and personable when working with others.
Skills
Food science understanding
Equipment Operation
Diet coordination
Meal planning
Relationship Development
Administrative support
Invoice Generation
Inventory Management
Customer Service
Communications
Project Organization
Problem Resolution
First Aid/CPR
Team Building
Organization
Process Improvement
Experience
Nutrition Coach, 08/2019 to Current Life Time Fitness – Woodbury, MN,
Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
Developed diets to meet nutritional requirements for people with special conditions.
Selected foods appropriate for individual patients dietary needs.
Educated patients, families and medical practitioners on nutrition.
Created new dishes to develop healthier meal options for patients.
Performed full nutritional assessments.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Created agendas and communication materials for team meetings.
Membership Sales Representative, 01/2020 to 05/2020 Massage Envy – Lakewood, CA,
Introduced customers to new offerings and updated accounts.
Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Implemented sales plans for classified newspaper advertising by identifying and calling on prospects.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Ensured effective customer communication to maintain customer satisfaction and loyalty.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Personal Trainer, 09/2017 to 05/2020 Hilton Grand Vacations – Marco Island, FL,
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Communicated with clients to determine goals and performed client assessments.
Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
Supplied clients with list of exercises and activities.
Arranged motivational exercise programs to promote healthy lifestyle choices.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Created individual workout routines based on member fitness level.
Created fitness routines to motivate clients to remain in wellness programs.
Successfully completed training initiatives, increasing customer loyalty.
Assisted clients of all ages in developing healthy exercise habits, establish goals fit for their age and ability
Call Center Representative, 08/2016 to 05/2020 Good Shepherd Hospice – Great Neck, NY,
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Entered data into a spreadsheet on the company database.
Familiarized myself with Microsoft Excel documents and functions.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education and Training
Bachelor of Science: Psychology, Expected in 05/2020 University of Colorado - Boulder, GPA:
Bachelor of Arts: Political Science, Expected in 05/2020 University of Colorado - Boulder, GPA:
Certified Personal Trainer: , Expected in 01/2018 National Academy of Sports Medicine - , GPA:
Certified Nutrition Coach: , Expected in 08/2019 National Academy of Sports Medicine - , GPA:
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