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nursing operations manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Over Twenty-two years of experience in Nephrology . Recruited from Children’s Hospital in Denver Colorado to assist in the development and implementation of the first hospital based pediatric dialysis unit located in Central Florida.

Areas of expertise include: Program Development & Growth Pediatric & Adult Dialysis Procedures & Best Practices Federal /CMS Rules and Regulations Governing Dialysis Survey & Certification Procedures Patient Care Management Staff Education & Development Policies and Procedures Development Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 20-year career history. Excellent communication and coordination skills. Effective at leading qualified nursing teams in the effective care of Nephrology patients. Top-notch clinical judgment and abilities. Advanced credentials in Nephrology Nursing. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in the states of Colorado and Florida.

Skills
  • Employee Performance Evaluations
  • Financial Operations Oversight
  • Budget Planning
  • Critical Thinking
  • Operational Records Maintenance
  • Policy and Program Development
  • Epic Systems
  • Process Implementation
  • Financial Reporting Coordination
  • Risk Management
  • Operating Plans Development
  • Service Utilization Improvements
  • Data Analysis
  • Employee Recruitment and Hiring
  • Interdepartmental Functions Coordination
  • Expenditure Authorization
  • Budget Development
  • In-service Programs
  • Profitability Strategies
  • Human Resources Management
  • Stakeholder Coordination
  • Patient Advocacy
  • Medicare Compliance
  • Risk Analysis
Work History
09/2016 to Current
Nursing Operations Manager Cleveland Clinic Peninsula, OH,
  • Orlando Health is a private not for profit network of 9 community, regional and specialty hospitals located in Central Florida that serves 1.6 million residents and international patients annually.
  • Content expert in CMS Medicare dialysis regulations and guidelines.
  • Responsibilities: oversight of all dialysis services within the organization which include:.
  • Analyze and monitor performance data to determine trends to reduce costs and improve patient services.
  • Assist with inquiries by outside agencies during audits or reviews.
  • Assist in the development of processes and procedures to ensure quality patient services and compliance of professional standards and best practices.
  • Auditing performance measures in dialysis throughout the organization.
  • Perform tracers to ensure compliance with Joint Commission and CMS guidelines and standards.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Conducted patient assessments and developed treatment plans.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Evaluated skills of all nursing personnel and verified staff certifications for validity.
07/2011 to 09/2016
Assistant Nurse Manager Adventhealth Saint Petersburg, FL,
  • Arnold Palmer Hospital is a 158-bed pediatric hospital facility located in Orlando, Florida, United States.
  • The hospital is part of Orlando Health and is the only hospital in Central Florida to rank as one of the "Best Children’s Hospitals” by U.S News & World Report.
  • Collaborated with hospital management team in the development and subsequent certification of the Hewell Kidney Care Center, the only hospital-based outpatient and inpatient acute dialysis unit in Central Florida.
  • Developed all necessary regulatory and procedural guidelines for Federal ESRD certification.
  • Created all dialysis related order sets for the Electronic Record Management System which included: Weekly Rounding Reports ,Hemodialysis EMAR flow sheet ,Monthly Nursing Plans and Reconciliation, CRRT, Peritoneal Dialysis, Hemodialysis Inpatient & Outpatient Order Sets , Plasmapheresis, Red Blood Cell exchanges protocols and policies.
  • Created all policies and procedures for the nephrology unit, including clinical compliance and best practice both on the unit and corporate level.
  • Prepared and monitored budgets and spending to confirm departments operated within funding limits.
  • Streamlined all steps in rapid response situations by prioritizing and delegating tasks.
  • Represented facility at investor meetings or with governing boards.
  • Verified facility remained up-to-date and compliant with laws and regulations.
  • Communicated with members of medical staff and department heads during weekly update meetings.
  • Kept organized records of facility's services, including utilization of inpatient beds.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Evaluated skills of all nursing personnel and verified staff certifications for validity.
06/2005 to 06/2011
Clinical Nurse III Alameda Health System Alameda, CA,
  • Nationally recognized pediatric hospital consistently ranked as one of the Top Ten Pediatric Centers for U.S News & World Report.
  • The Kidney Center at Children's Hospital Colorado provides a wide range of services to patients with kidney disease, from diagnosing and treating mild conditions to providing chronic dialysis and kidney transplantation.
  • Level III Nurse/Vascular Access Coordinator.
  • Provided pediatric chronic and acute hemodialysis care; CRRT, Transplant and Peritoneal Dialysis.
  • Developed and coordinated vascular Access’ for the Kidney Center.
  • Active Participant of the Hospitals First: Liver & Kidney Transplant team.
  • Instrumental in development of the CRRT program and its initiation.
  • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
  • Used EPIC EMR to track patient status, treatments and outcomes while maintaining complete data confidentiality in compliance with HIPAA regulations.
  • Ordered lab tests and interpreted test results and maintained patient records.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Developed and maintained departmental policies, procedures and patient care standards based on evidence-based practice guidelines and expert opinions.
Education
Expected in to to
Associate of Arts: Psychology
Columbia Greene - Hudson, NY,
GPA:
Expected in to to
Bachelor of Arts: Communications
Hofstra University - New York,
GPA:
  • Minored in Pyschology
  • Majored in Communications
Expected in to to
Associate of Science: Nursing Science
Columbia Greene Community College - New York,
GPA:
Expected in to to
Master of Science: Nursing
Chamberlain University - Downers Grove, IL
GPA:
Certifications
NCC Board Certification in Dialysis (CDN)

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Resume Overview

School Attended

  • Columbia Greene
  • Hofstra University
  • Columbia Greene Community College
  • Chamberlain University

Job Titles Held:

  • Nursing Operations Manager
  • Assistant Nurse Manager
  • Clinical Nurse III

Degrees

  • Associate of Arts
  • Bachelor of Arts
  • Associate of Science
  • Master of Science

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