People Person, Polite, Patient well oriented Person, Very Efficient Hard Worker, Able to work independently with minimum supervision. Organized, Pays attention to detail- Open minded,Excellent attitude towards work given. Able to work with different people in order to achieve Organizational or company's Objective.
May 2014 to October 2014Company NameCity, State(NOC) NOC SpecialistOrganization: Africonnect Zambia Limited Duties - Day-to-day network performance monitoring. - Incident (ticket) generation and response; carrier interface and escalations. - Analyze problems, perform troubleshooting, communicate with site technicians, Engineers and other NOCs, and track problems through resolution - Fault handling and Escalation (identifying and responding to faults on the network Liaising with 3 party suppliers, handling Escalations through to resolution) - Interact with Network Suppliers and Vendors on a daily basis; opening tickets and performing follow up with external organizations on Network related issues. - Solve and document and further escalate issues as needed
May 2011 to May 2014Company NameCity, StateTechnician - Network Monitoring Centre (NMC)Organization: Africonnect Zambia Limited Duties - Identify, Troubleshoot and Resolve problems encountered by Country-wide Network users on iConnect Network - Optimizing Network usage by researching and recommending enhancements to system capabilities and performance. - Monitoring Day to Day International and Local Network Traffic - Troubleshooting Core Network before Escalating to Senior Engineers - Attending to Service Providers Queries via mail and Phone on any Network Outages and Changes - Attending to Network Outages on Sites - Pro actively monitoring the network and advising Senior Engineers of Sites having erratic connections and frequent downtimes - Receiving and resolving customer requests via Phone, e-mail and internal ticket system, escalating alerts to appropriate personnel, performing site perimeter checks, - Rebooting servers and network devices and escorting vendors/customer visitors in data center space
May 2010 to May 2011Company NameCity, StateCorporate Field Support EngineerOrganization: Africonnect Zambia Limited Duties - Servicing Corporate and High End Clients - Configuring or setting outlook accounts, and troubleshooting common e-mail problems, Domain-related issues - Providing customer support to walk-in clients and via the telephone in various operating systems such as Windows XP, Windows Vista, Linux (Ubuntu), Apple Mac and software installation etc. - Installation of Local and Wide Area Networks, including Cisco Switch and Router Configurations. - Configuration and Installation of Radwin Back Hauls - Designing and implementation of approved Fiber links and troubleshooting - Installation configuration and Troubleshooting of Airspan Base Stations - Setting up Linux and Windows Severs - Installing, configuring, and troubleshooting Linksys and Cisco routers - Designing and Implementing a Local Area Networks(LAN) and wide Area Networks(WAN) - Installation, configuration, and troubleshooting Motorolla Nextnet Customer Premises Equipment (CPE) Motorolla Canopy Subscriber Modules, Nano Stations Airspan 16E Base Stations, Airspan 4G devices - Installation, Configuration and, Troubleshooting of Point to Point Access Points
February 2009 to May 2010Company NameCity, StateField Support TechnicianOrganization: Africonnect Zambia Limited Duties: - Servicing SME and Home Clients - Installing, configuring, and troubleshooting Linksys and Cisco routers. That includes enabling computers with wireless capabilities to connect to the Internet via Wireless and Cable - Troubleshooting Internet connectivity problems, Local Area Network (LAN) Wide area Networks(WAN) and consequently solving all Clients problems with limited supervision - Designing and Implementing a Local Area Networks(LAN) and wide Area Networks(WAN) - Advising Clients on Network upgrades and Changes - Installation, configuration, and troubleshooting Motorolla Nextnet Customer Premises Equipment (CPE) Motorolla Canopy Subscriber Modules, Nano Stations Airspan 16E Base Stations, Airspan 4G devices - Installation, Configuration and, Troubleshooting of Point to Point Access Points - Configuring or setting up Clients outlook accounts, and troubleshooting common e-mail problems, Domain-related issues
January 2005 to February 2005Company NameCity, StateIT Support TechnicianOrganization: Multi Vendor Services Duties: - Repair and Servicing Computers
November 2004 to December 2004Company NameCity, StateIT Support TechnicianOrganization: Multi Vendor Services (MVS) Duties - Repair Upgrade and Servicing Computers
October 2004 to November 2004Company NameCity, StateIT Support TechnicianOrganization: Multi Vendor Services (MVS) Duties: - Repair and Servicing of Computers
1996Lubwe Secondary School
City, State, ZambiaJSSLE
Junior Secondary School Leaving Examination1994 - 1996 Lubwe Secondary School GCE'O' Levels
1999Munali Secondary School
City, State, LusakaGeneral Certificate Of Education
GCE1997 - 1999 Munali Secondary School
2007Evelyn Hone College
City, State, ZambiaComputer Science and Information Processing
High School Diploma2003-2006 Evelyn Hone College Diploma in Computer Science and Information Processing
2009New Horizon Learning Centers
City, State, ZambiaHardware and Networks Engineering
Advanced Diploma2007 - 2009 New Horizon Learning Centers Diploma in Hardware and Networks Engineering
2016Techno Brain
City, State, ZambiaDiploma in ICT
DiplomaCurrently Pursuing a Diploma in ICT
Data Center Management, Monitoring Access Networks, Cisco Switches Troubleshooting, LAN Design and Troubleshooting, Customer Support, Linux Administration, Router Configration, Windows Server 2000, 2007,2012 Computer Literate,CRM Systems
