Linux / Windows Systems Administrator Results-driven and user-friendly Network Administrator versed in the development, maintenance, and troubleshooting of complex back-end heterogeneous systems. Consistently demonstrating success in efficient troubleshooting of critical systems, minimizing impact to business utilizing unique damage assessment methodologies. Customer service oriented, prioritizing the needs of users to effectively handle dayto day tasks for revenue generating department. Strive to build a strong team through challenging one another and myself as an individual to grow and improve on weaker skills.
Microsoft Windows (NT 4.0/5.0, 95, 98, 2000, XP, 7, 8, 10), Linux (Red Hat, SuSE, CentOS,
NOC Engineer December 2011 to July 2013LiveOps Inc - Tempe, AZ
NOC Engineer is the primary point of contact for incident management and the gatekeeper to infrastructure.
Duties include the detection, triage, documentation and escalation path as seen fit.
Strong relationship with development engineers and service management needed to develop an intimate understanding of critical platform application services and their dependence on one another.
After initial incident detection and triage, proper service management is notified and the bridge is opened for facilitation.
Service tickets are opened and assigned to service engineers.
NOC engineers will own escalated tickets and see to their closure within SLA.
Detailed reporting of vital statistics were completed by myself which included damage assessments of major incidents that week.
I wrote scripts to assess dropped calls and issues in the call flows within particular campaigns.
My scripts would touch a variety of server logs from call managers, SIP proxies, redirectors, IVRs, and presence servers where agent legs would attach calls.
Some debugging from softphone panels when call quality was poor.
Systems Administrator March 2009 to December 2011LiquidWeb Inc - Lansing, MI
Primary duties as a Lead Systems Administrator for LiquidWeb include managing Single and Multi-Tenant Linux (various distributions) and Windows Servers 2003/2008/2008R2 environments.
Tested and published Parallels approved updates to WUS Virtuozzo parents weekly.
Verified that updates took and VPS nodes were functioning correctly.
Responsible for the daily VPS snapshots for use in recovery situation.
Worked closely with engineering teams in deploying complex architecture solutions for clients with elaborate needs.
It is not uncommon for clients requiring extensive planning and deployments of Active Directory enabled virtual organizations with remote desktop/application services planning and implementation of complex GPOs.
These AD forests would need to be setup with one way trusts for proper management of the clients' hosted AD.
A third responsibility of the position was to handle day to day support opening, working, escalating and closing support tickets via phone, email, and chat.
Tickets ranged from minor server side issues or installation requests to incidents requiring a team of collaborators and working with vendors and/or other interested third parties to come to a solution and ultimately documenting all troubleshooting procedures which resulted in the closure of the ticket before the SLA.
As a member of the Windows team, I was expected to handle all Microsoft related technologies alongside the Linux Systems Support team troubleshooting support tickets usually dealing with LAMP servers.
Assisted customers in registering and troubleshooting registrar issues.
Configured, managed, and maintained BIND and MSDNS records depending on the hosting.
Managed and maintained email services primarily on Exchange servers.
However, very familiar with Exim, Qmail, sendmail, and Zimbra.
Systems Administrator Network Technician January 2008 to September 2008Phoenix, AZ
Maintaining a large network of about 1500+ servers running on CentOS 5 and Windows 2003 · 3rd shift Lead Windows Administrator.
Primary duties included working on submitted help desk requests, and monitoring the shared Windows server environments which included shared IIS and MSSQL servers.
Installed/configured Plesk and CPanel Servers.
Extensive MySQL implementation, backup and recovery.
Assisted engineering teams with implementations and migrations of server applications.
Since Linux is the primary server of choice for Cavecreek, I was expected to cross train with Linux NOC team.
Becoming intimate with BASH, Apache, PHP, and MySQL.
Work closely with sister companies like CCBill in troubleshooting .htaccess problems occasionally occurring when user scripts failed.
Proactive monitoring client servers utilizing Big Brother upon discovery of issues promptly open a support ticket to track incidents.
Actively writing detailed documentation of client hardware and software inventory.
Also noting customer information in encrypted NOC wiki.
Bachelor of Science : Advanced Networking, 2016University of Phoenix - Houston, TX, USAAdvanced Networking
Microsoft Technologies: MCSE, MCSA Protocol analysis Exchange Server 2010 VoIP - Call flow troubleshooting MSSQL administration LAMP server administration IIS BASH scripting Virtuozzo administration Technical writing
Active Directory, AD, Apache, AI, backup, BASH, BIND, Cisco IOS, Citrix, closing, hardware, CRM, client, clients, debugging, DHCP, documentation, DNS, email, Engineer, Ethernet, help desk, HP OpenView, PHP, IBM, IIS, inventory, IVRs, LAMP, LAN, Linux, Director, managing, all Microsoft, MCSE, Exchange, Exchange Server, Microsoft Technologies, Windows, 2000, 98, Microsoft Windows (NT 4.0, MySQL, Netcool, Enterprise, Network, Networking, Operating Systems, PC Anywhere, Peregrine, quality, Red Hat, reporting, sendmail, Servers, scripting, scripts, SLA, MSSQL, SQL, statistics, TCP/IP, Systems Support, Technical writing, phone, Tivoli, triage, troubleshooting, VPN, VoIP, WAN, Windows server