NOC Engineer Resume Example Copart Inc.

NOC ENGINEER

https://www.linkedin.com/in/phillip2007/

Professional Summary

Proficient IT Support Professional thrives setting up and maintaining stations, training users and supporting pivotal process improvements to core systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues that spans over a 20 plus year career.

Skills

Hardware and software installation
Technical Analysis
Issue Escalation
Quality Assurance Controls
Technical Support
End-User Account Management
New System Deployment
Ticketing System Oversight
Software diagnosis
Desktop support
Customer service expert
Application support
TCP/IP
Mac systems
Data recovery
Technical issues analysis
Staff education and training
Process improvement
MS Office
Business operations
Problem resolution
Remote System Analysis
Network Infrastructure Monitoring

Technical Support Triage
Support Ticket System Management
IT Service Management (ITSM) Oversight
Security architecture and technologies
Enterprise WiFi management
Port security knowledge
Cisco switching expertise
IP address structure
SolarWinds support
Routing protocol expertise
Sub-netting expertise
Network security systems
DNS implementation
Firewall management tools
VLAN aggregation
SNMP monitoring
Network security architecture
Cisco equipment familiarity
Networking protocol expertise
QoS/CoS Expertise
802.1x Experience
WAN Acceleration Technologies

Work History

Copart Inc.NOC Engineer | Dallas, TX | November 2013 - Current

Monitored and maintained network and software components according to established guidelines and best practices.
Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand.
Authored, scheduled and maintained network activities and MOPs to reach optimum operations levels.
Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
Orchestrated and led shared projects, collaborating with other departments to configure and maintain network monitoring thresholds.
Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
Led meetings with departmental managers to review project status, propose changes and draft action plans.
Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Identified and immediately resolved issues with network devices, including firewalls, Cisco and Fortinet.

DSS ResearchNetwork Engineer | Fort Worth, TX | September 2012 - November 2013

Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Managed, tracked and coordinated problem resolution and escalation processes.
Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
Performed virtual machine provisioning, VM priority setup, and template cloning.
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
Performed troubleshooting for Juniper, Cisco and packet analysis.
Demonstrated advanced knowledge of large-scale global enterprise network operations and security.
Liaised with cabling infrastructure vendors and domestic and international ISPs.
Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Demonstrated strong analytical, troubleshooting and problem-solving skills.

A.E. Petsche CompanySystems Administrator | Arlington, TX | February 2011 - September 2012

Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 1000 users.
Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Resolved issues and escalated problems with knowledgeable support and quality service.
Made recommendations regarding information technology infrastructure overhauls.
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Performed network security design and integration duties.
Monitored networks and network devices to resolve technical problems quickly.
Standardized job tasks and trained junior team members on industry best practices and standards.
Diagnosed and executed resolution for all network and server issues.
Led server infrastructure development, quality assurance, staging and production systems.

Us Concrete Inc.Field Support Technician | Euless, TX | June 2009 - January 2011

Reviewed technical documentation to complete equipment maintenance and repair.
Managed all on-site and off-site installation, repair, maintenance and test tasks.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Properly completed work reports for each field visit.
Provided telephone support to customers by determining cause of issue and explaining most effective solution.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Network Administrator duties such as: user account management, Group Policy Objects creation, Windows Update Services, network security and encryption, Cisco routers, server setup and maintain, data backup, Windows Deployment Services, PC and laptop setups and maintain, phone system maintain, security and gate access systems.

Education

GEDMansfield High SchoolMansfield, TX | December 1990

Certifications

CompTIA A+ Technician
Fortinet FSE 1
Fortinet FSE 2

Additional Information

Prior Experience (details Available Upon Request)

APex Systems, Dallas, TX (2008 to 2009) IT Contractor

TD Industries, Dallas, TX (2004 to 2008 - Help Desk

JPI, Inc. Irving, TX (2001 to 2003) – Desktop Support

Blue Stuff, Inc. Oklahoma City, OK (2000 to 2001) – Network Admin

Network Services Now, Inc. Dallas, TX (1999 to 2000) – Help Desk Support

GozaTronic PC, Inc. Grand Prairie, TX (1998 to 1999) - Computer Tech/Network Installer

National TechTeam, Inc. Fort Worth, TX (1996 to 1998) - Help Desk Analyst

Resume Overview

Companies Worked For:

Copart Inc.
DSS Research
A.E. Petsche Company
Us Concrete Inc.

School Attended

Mansfield High School

Job Titles Held:

NOC Engineer
Network Engineer
Systems Administrator
Field Support Technician

Degrees

NOC Engineer Resume Example

Resume Score: 80%

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