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noc cloud engineer resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.

Skills
  • Attention to Detail, Problem Solving, Multitasking, Analytical Thinking, Motivated, Driven, Planning and Engagement, Project Management, Goal Focused, Collaborative, Data-Driven
  • Technical Skills
  • Cloud Computing
  • Amazon DynamoDB
  • Technology Support
  • Application and Server Monitoring
  • SNMP Monitoring
  • Multi-Factor Authentication
  • Analyze Security
  • Code Development
  • OSI Network Layers Understanding
  • Wide Area Network (WAN)
  • Troubleshooting
Education
Community College of Aurora Aurora, CO, Expected in 05/2019 Associate of Applied Science : Computer Information Systems - GPA :
Pickens Technical College Aurora, CO, Expected in 05/2013 Certified Cisco Network Associate Certification, Cisco Networks CompTIA Security Plus Certification, CompTIA Computer Networks Plus Certification : Computer Networking - GPA :
Work History
Carle Foundation Hospital - NOC Cloud Engineer
Hoopeston, IL, 02/2019 - Current
  • Supported global network users with connectivity, VPN, and access issues
  • Monitored and maintained network and software components according to established guidelines and best practices
  • Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability
  • Created graphical reports to visualize network performance and uptime to management members
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements
  • Configured IP assignment, core network configuration, and DNS setup for new users
  • Exceeded SLA standards for response times and problem resolution
  • Recommended proactive approaches to leadership team to improve stability of infrastructure components
  • Established positive working relationships with users to quickly resolve problems
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls
  • Closed first-time tickets quickly and met resolution volume requirements
  • Updated internal customers regarding open tickets and status of resolutions
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base
  • Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems
  • Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews
  • Understood client needs and objectives by conducting proactive customer and data analysis
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues
  • Used metrics to monitor application and infrastructure performance
  • Reviewed existing systems and made recommendations for improvements
  • Participated in system development life cycle from requirements analysis through system implementation
  • Oversaw development and maintenance of organization computer systems and intranet.
Amazon.com Services LLC - Information Security Analyst
City, STATE, 05/2017 - 02/2019
  • Performed security audit reviews and risk assessments to ensure compliance with National Institute of Standards and Technology (NIST) SP 800-30
  • Supported security programs for customers by adhering to Federal Information Security Modernization Act (FISMA) outlined in National Institute of Standards and Technology (NIST)
  • Identified expectations and timelines by completing System Security Plan (SSP), Plan of Action Milestones, and Security Assessment Report (SAR) to maintain compliance and minimize risks
  • Monitored vulnerabilities by using tools such as Logrhythm and Tripwire to generate analysis reports
Saint Joseph Hospital - SOC Security Analyst
City, STATE, 07/2015 - 05/2017
  • Developed company-wide best practices and protocol expectations to mitigate security risks
  • Maintained virus protection by monitoring antivirus reports and updating as needed
  • Deployed and managed Palo Alto Firewalls, Cisco ASA Firewalls, Juniper SSG Firewalls, Check Point Firewalls, and Juniper Firewalls to act as intermediary between network and outside traffic
  • Maintained secure network by monitoring reports from Intrusion Detection System (IDS) to address suspicious activities as were detected
  • Maintained SLAs at 99%
Saint Joseph Hospital - IT) Technician
City, STATE, 03/2014 - 07/2015
  • Monitored local area network (LAN), wide area network (WAN), and Data Center Network Infrastructure
  • Responded to and prioritized network system alerts to avoid downtime and minimize impact
  • Ensured network optimization to maintain, improve, and maximize network performance
  • Installed and configured operating systems and applications
  • Diagnosed and troubleshot hardware, software and network issues
  • Patched software and installed new versions to eliminate security problems and protect data
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Resolved over 50 Tickets per day.

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Resume Overview

School Attended

  • Community College of Aurora
  • Pickens Technical College

Job Titles Held:

  • NOC Cloud Engineer
  • Information Security Analyst
  • SOC Security Analyst
  • IT) Technician

Degrees

  • Associate of Applied Science
  • Certified Cisco Network Associate Certification, Cisco Networks CompTIA Security Plus Certification, CompTIA Computer Networks Plus Certification

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