I have over 20 years of merchandising and customer service experience in the Retail Industry. Of these, fourteen have been spent managing, giving me expertise in merchandising product, developing associates, and customer service. I have excellent communication skills, organizational skills, and follow through on time lined projects.Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Analyzed marketing information and translated it into strategic plans.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Reorganized the sales floor to meet company demands.Design and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.
2012-Completed The Home Depot's Regional Hi-Potential course.
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