Detail-oriented motivated leader promotes superior employee and customer relationship building through strong communications. Resourceful understanding for prioritizing complex tasks, delivering high-level customer service, and proper handling of equipment and installation. Adept at negotiating conflict and maintaining safety across operations to meet project objectives. Licensed through CDA as CO for categories 302 and 304 with knowledge of termite control, pest identifications and treatments.
Skills
Installing various pest control devices and preventative measures
Staff leadership and direction
Inspecting equipment
Safety and compliance
Problem reporting
Managing materials
Documentation skills
Onboarding and training
Crew management
Crew scheduling
Work task assignments
OSHA
Skilled in various hand and powered tools including pneumatic, hydraulic, and electric
Safety protocols and procedures
Heavy lifting
Experience
11/2020 to Current
Night Crew ForemanSpartannash – Petoskey, MI,
Monitored task completion to meet company standards for performance.
Delegated daily tasks to team members to optimize group productivity.
Inspected cleanliness, organization and safety of work place after every shift.
Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
Managed 8-person team focused on stocking and customer service.
Mentored newly hired crew members to prepare each for job roles.
Enforced safety mandates and OSHA restrictions with good leadership skills.
Resolved issues among crew members by addressing problems immediately and mediating disagreements.
06/2018 to 11/2020
Termite Team ManagerTerminix Pest Control – City, STATE,
Oversaw daily workloads and workflow for smooth operations.
Delegated work assignments and prioritized tasks.
Conducted regular employee performance evaluations to offer constructive feedback and solutions to encourage improvements and growth.
Supervised and monitored team productivity by observing daily activities such as task completion rate, average stop time, customer service ratings for each technician.
Initiated training sessions and coached employees to develop effective staff.
Drove account retainment through team utilization, optimal staffing levels and skills, and schedule adherence.
Drove staff performance by creating incentives and positive work atmosphere.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments and meeting set goals.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Planned and optimized warehouse processes and cleanliness to improve product stocking efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels based on order and delivery schedules.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Coached team on strategies to enhance performance and improve customer relations.
Maximized efficiency by dispatching crews and coordinating optimal daily schedules based on daily site needs.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various products, procedures, and requirements of company as well as department of agriculture standards.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization and fleet maintenance.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Developed and mentored team members to provide friendly, professional, and effective service while adhering to established service models.
Cross-trained in every branch role to maximize operational knowledge.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations and team growth.
Developed team members into supervisors to promote family-based and performance-oriented culture.
Coordinated work schedules and distributed tasks to 12 employees in termite control department.
Oversaw workforce schedules and allocated resources in collaboration with sales and General pest control managers in order to achieve goals and targets.
Coordinated extensive planning required for complex contracts including scheduling, product needs, equipment, and budget.
Supervised 12termite technicians completing daily mammal trapping removal and re-entry prevention,termite treatments in ground and in lumber of structures, and general pest control.
Reduced process gaps, effectively managing and training 16 employees on best practices to ensure optimal productivity.
Reviewed employee performance every month and delivered constructive feedback to address areas of improvement and recognize achievements.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Supervised hundreds of customer service calls with technicians for precall and postcall compliance to track support issues and improve service procedures.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Monitored training initiatives to improve employee performance and bottom-line business results.
Led staff meetings for team of 30 to communicate bi weekly goals, team achievements, events programs and company issued directives.
Mitigated risk by ensuring regulatory compliance for required licensing per department of agriculture.
Inputted customer data into various systems, safeguarding financial and personal information to avoid breaches.
Collaborated cross-functionally on service trucks to optimize for various situations which led to customers being able to have a technician most of the time in the same day.
06/2009 to 06/2018
Deli ManagerKingsoopers – City, STATE,
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Completed monthly inventories of food and material stocks.
Reduced costs by controlling portion sizes and reducing all types of waste.
Managed team of 18 employees in high-volume deli doing more than $60,000 in business each week.
Priced and ordered food products, kitchen equipment and food service supplies.
Led food service training programs to teach staff various tasks and product information as well as food safety.
Supervised staff preparing and serving hundreds of meals per day.
Reduced food waste by overseeing and planning product needs, anticipated customers, and popularity of items.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Minimized loss and misuse of equipment through proper supervision and team training.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Worked closely with store management, chef and cooks to determine menu plans for special events or occasions.
Education and Training
Expected in 04/2009
GED: Dakota Ridge Senior High School - Littleton, CO GPA:
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