newspaper carrier resume example with 20+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service.
Ambitious Route Sales Representative with over [Number] years of experience handling product orders within assigned territory. Practiced in loading and unloading merchandise across diverse operational environments.
Courteous Newspaper Carrier with 31 years of hands-on experience delivering newspapers to individual subscribers. Energetic and friendly individual well-versed in assembling and displaying newspapers and planning daily routes. Comfortable lifting heavy loads and organizing logistics.
Skills
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Experience
10/1991 to Current Newspaper Carrier Db Schenker | Seattle, WA,
- Delivered newspapers to business and residential customers on assigned route.
- Greeted customers, neighbors and others when completing paper route responsibilities to maintain positive relationships.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Navigated with map and GPS to houses to deliver assigned newspapers.
- Gathered newspapers from warehouse and loaded into vehicle.
- Consulted with customers to gain feedback and improve deliveries.
- Used cell phone to review GPS maps to navigate new areas.
- Planned and adjusted routes for changing conditions with global positioning system equipment to minimize delivery delays.
- Verified newspapers were bagged properly to prevent damage due to inclement weather.
03/2015 to 06/2018 Customer Service Representative Specialist Hyatt | Glendale, AZ,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products, and services information.
- Upsold products and services to address customer needs and maximize sales.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
08/2001 to 03/2004 Manager on Duty Freight Runners Express | Manchester, NH,
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
03/1994 to 03/1999 Director of Training The Home Depot Inc | City, STATE,
- Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
- Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
- Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Led training classes and recorded instruction for later use.
Education and Training
| Business Administration University of Nebraska - Lincoln, Lincoln, NE
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Resume Overview
School Attended
- University of Nebraska - Lincoln
Job Titles Held:
- Newspaper Carrier
- Customer Service Representative Specialist
- Manager on Duty
- Director of Training
Degrees
- Some College (No Degree)
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