Outgoing, fun, energetic, and creative young professional with a wide knowledge of many areas of the hospitality industry. Experience includes full working knowledge of positions from management, to training/events coordinating, to serving and bartending. Highly passionate about travel, new experience, learning, and teaching.
Highly responsible and reliable
Works well under pressure
Trained in liquor, wine and food service
Upbeat, outgoing and positive
Extensive hospitality background
Exceptional interpersonal skills
Highly adaptable and very flexible
Strong work ethic
Helped raise $18,000 for 50 Legs Organization and Team Never Quit
Organized a monthly event hosting families from Harbor Homes to a complementary dinner
Devised a calendar of local business food drops to increase take out sales and in house sales.
12/2014 to Current
New Restaurant Opening TrainerNot Your Average Joes － Nashua, NHMaintained company standards while under time constraints and in high pressure situations. Handled guest issues, complaints, and needs in a timely and professional manner. Taught policies, procedures, and information to a range of new employees of different skill levels. Adapting to newly implemented training techniques and executing them effectively. Retaining information on multiple areas of the restaurant and the company. Ensuring all employees knowledge and performance was up to the standards set by the company.
11/2014 to 09/2015
Training/Events CoordinatorCarrabbas Italian Grill － Tyngsboro, MAOversaw large groups of people while handling high volume. Kept a serious, calm demeanor while managing stressful situations. Completed tasks within deadlines. Took control of undesirable situations to ensure the guests experience was smooth and unstressed. Rapidly adapted to constantly changing situations with no hesitation. Went to all extents to make sure that guests and staff felt comfortable and were pleased with their experience. Helped coordinate events that raised up to $18,000 for charity.
01/2012 to 12/2014
Server/BartenderJoes American Bar And Grill － Nashua, NHAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Managed closing duties, including restocking items and reconciliation of the cash drawer.