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New Hire Trainer Resume Example

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NEW HIRE TRAINER
Highlights
  • Team management
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Microsoft Word, Excel, PowerPoint
  • Professional demeanor
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Management of remote employees
  • Critical thinker
  • Excellent research skills
Work History
New Hire Trainer04/2013 to 08/2013Hilton Grand VacationsTucson , AZ
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Led a team of customer service representatives to increase service center profitability.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Successfully managed the activities of 15+ team members
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
Customer Service Representative01/2012Res-Care, Inc.Madison , TN
  • Assisted customer with bill review and  account maintenance
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
Education
PsychologyCurrentArgosy UniversityCity
2009Georgetown High SchoolCity, State
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Resume Strength
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  • Formatting
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Resume Overview

School Attended

  • Argosy University
  • Georgetown High School

Job Titles Held:

  • New Hire Trainer
  • Customer Service Representative

Degrees

  • Psychology Current
    2009

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