New Hire Trainer Resume Example Sykes Enterprise

NEW HIRE TRAINER

Highlights

Work History

New Hire Trainer 04/2013 to 08/2013 Sykes Enterprise Kingstree, SC

Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Led a team of customer service representatives to increase service center profitability.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Successfully managed the activities of 15+ team members
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Led daily, weekly and monthly coaching, counseling and feedback sessions

Customer Service Representative 01/2012 Sykes Enterprise Kingstree, SC

Assisted customer with bill review and account maintenance
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures.

Education

Psychology Current Argosy University Online

2009 Georgetown High School Georgetown, SC

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