Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Team management
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Microsoft Word, Excel, PowerPoint
  • Professional demeanor
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Management of remote employees
  • Critical thinker
  • Excellent research skills
Work History
New Hire Trainer, 03/2013 - 07/2013
Hilton Grand Vacations Tucson, AZ,
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Led a team of customer service representatives to increase service center profitability.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Successfully managed the activities of 15+ team members
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
Customer Service Representative, 2012 -
Res-Care, Inc. Madison, TN,
  • Assisted customer with bill review and  account maintenance
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
: Psychology, Expected in Current
Argosy University - Online,
Status -
: , Expected in 2009
Georgetown High School - Georgetown, SC
Status -

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Resume Overview

School Attended

  • Argosy University
  • Georgetown High School

Job Titles Held:

  • New Hire Trainer
  • Customer Service Representative


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