Master Certified with Ford and Lincoln
Multiple time achiever Presidents Award Winner for both
Ford and Lincoln
Very fluent in the Automobile Industry from fixed operations to front end sales and finance.
Excellent product knowledge to help build sales, service, trust and gross profit
Excellent customer service
Able to build camaraderie in work place
Ability to have fun while working
Extensive follow up and communication skills learned over 25 years
New Car Manager
Managed all new Ford and Lincoln inventory, ordered all new cars and trucks, performed dealer trades from start to finish including all paperwork, financials and transportation. I met with all delivery drivers and assisted in unloading and checking in all new vehicles from transport trucks then stocked all vehicles in to put them into the PDI process. Assisted customers through the "Reaquired vehicle process" or "Buy back process". Communicated with manufacturer representatives negotiating monthly "Wholesale" process.
Back up Finance
Covered for Finance manager when he was backed up, off early, on vacation and every other weekend. I would usually type 25% of the deals on a monthly basis. I am very confident with people and I can recognize what products to sell and when. I consistently run between 1200-2000 per copy.
I developed a process that turned out to be pretty successful and profitable for the dealer. I would interview all customers before they went into Finance, review the Customer Viewpoint Survey and sell accessories, create "We Owe" situations, I would then order parts and coordinate installation.
Since most of our business was trucks like most Ford Dealers, I made sure that the trucks came from the factory without options that could be added once it arrived at the dealer, instead of Ford making profit on the dealer, I made sure the dealer made the profit. When the vehicles arrived I had my PDI technicians install the options for the same price as what the factory would charge, we "pre-loaded" all of our trucks. I also am very experienced in "full aftermarket builds" such as taking a completely stock vehicle and turning it into a "custom build". I've assisted in a few builds for SEMA and have completed hundreds of conversions for dealer customers. We were very successful with "pumping in" our custom "pre-loaded" builds to other dealer territory since they didn't do what we did, there were situations to where other dealers from states away would buy our inventory and ship it because of the uniqueness. I always made sure that the dealer principle was driving the latest and greatest looking trucks, he lived local and was our mobile display vehicle, he would have to swap vehicles on a regular basis due to how fast we moved our custom built trucks. Once he had something new it usually sold fast once it circulated around town a few times. The Aftermarket Department averaged 850.00 per copy. I coordinated with all vendors and suppliers one on one with parts ordering and fitment then had all work completed in house handling everything from start to finish including all repair orders and booking my own tickets using my Service Advisor skills.
I am a truck enthusiast, I have RVed my whole life and have towed many types of trailers many miles. I am very well versed in all towing situations from conventional towing, fifth wheel towing and flat towing. Over the years I have assisted and advised many customers with setting up their new purchases properly and safe.
I also managed our "Fleet Sales", being a small dealer in a rural area we didn't have a lot of Fleet customers but we were able to sell a few here and there. I was successful many times with large competitive bids to the surrounding counties. I sold basic vehicles to fully upfitted police cruisers, dump trucks, flat beds and service bodied trucks.
Responsible for advising customers on maintenance and repairs of their vehicles. Greeted customers for walk-ins and appointments. Initiated original check in documents, followed up with progress though out the day and contacted them when vehicle was completed. Responsible for a team of technicians to dispatch work to. Completed all paperwork from repair order to invoicing.
Responsible for advising customers on maintenance and repairs of their vehicles. Greeted customers for walkin-ins and appointments. Initiated original check in documents, followed up with progress though out the day and contacted when done. Responsible for a team of technicians to dispatch work to. Completed all paperwork from Repair order to Invoicing.
This was my introduction to the Automobile Industry. I started as a Service Porter in June of 1995 and by March of 2000 I left as a Service Advisor.
I was one of 2 service porters, between the 2 of us we hand washed every service vehicle, cleared the service drive, cleaned the shop and drove the shuttle van. The drive would take in 30-60 vehicles per day.
After 18 months or so I was promoted to Dispatcher where I was responsible for the distribution of all the work through out the shop and to make sure it was completed by the promise times.
When the dispatcher job went away I was given the Booker position. I was responsible for making sure all service tickets were flagged and billed properly (including all internals and used vehicle reconditioning). While I was the booker I was also assigned as the Used Car/Internal Service Writer. I was responsible for communication between the Used Car Manager and the Technician working on the vehicle to ensure the correct work was completed without going over budget. The other duties that came with that title was to manage all the "WE OWE" (after sale add ons) work. I ordered parts and coordinated the installs with the customers.
From there I was promoted to Service Advisor. I was responsible for greeting customers at time of dropping their vehicle off, advising on recommended maintenance, guiding the vehicle through the shop via proper technicians and following up when work was completed.
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