network tester engineer ii resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

An mid-level or Senior Network admin /Data Center seeking career opportunities in challenging or fast paced environments. My goal is help and contribute in resolving organizations complex IT technical issues, by assisting customers and to determine the best solutions to resolve their technical issues.

  • Managing workstation and servers.
  • Good customer service.
  • Experience in troubleshooting
  • Cisco,Juniper and Nokia Alcatel.
  • Troubleshoot MPLS and VPLS circuit.
  • Network Technologies - LAN/WAN,
    Ethernet, TCP/IP, SFTP, VLAN, ,
    DNS, DHCP.
  • Diagnostic Tools - PuTTY,
    CiscoWorks, Wireshark, Windows
    Remote Desktop, TeamViewer,
    SSH,Laser, RDP,NCM,LIMS.
  • Performing regular security checks on
    workstations and servers.
    Managing network devices like
    switches and routers.
  • Cisco Router configuration: Cisco
    1800, 1900, 2800, 2900, 3800, 3900,
    4300, 4400, series etc.
  • Cisco Switch configuration: Catalyst
    2940, 2960, 3560, 3750, 3850, 4500,
    6500, 9300 series etc.
  • Configuration of VLAN, Inter-vlan
    routing, Spanning-tree protocol,
    HSRP, NAT, ACL's,
  • OSPF, EIGRP and BGP on Cisco
    routers and Switches
  • Microsoft Office – Word, Power Point,
    Xcel, Visio, etc.
  • Troubleshooting of Corporate Laptop,
    Desktop, Tablet and phone issues
    General IT Support
  • Windows Operating System, Windows
    Server 2008
  • SolarWind Orion Monitoring Tool,
    Service Now Ticketing Tool
  • Laser Monitoring Tool, Ops console
    Ticketing Tool
  • Data Center Operations, Network
    Troubleshooting, Security Camera
    Systems, Fire Alarm Systems
Work History
Network Tester, Engineer II, 05/2021 - Current
Comcast City, STATE,

  • Work with Customers, Project Managers, and Field Service Technicians as well as OFFNet Carriers, on Cell Backhaul installation/issues.
  • Run CFM,OAM,RFC test on new installs.Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Interpret large amounts of complex data and network engineering tools and designs.
  • Troubleshoot issues, access numerous systems, databases to provide status updates and resolution in accordance with established practices and procedures.
  • Demonstrate proficiency in all service (ENS,EPL,EVPL)and equipment types (CIENA,JUNIPER,CISCO,NOKIA)
  • Validate and implement CPE configurations for new Metro Ethernet service
  • Review and quickly understand customer needs and expectations during customer calls
  • Troubleshoot and resolve CPE issues as needed during installs
  • Test and turn-up new circuits in a production commercial services environment, in accordance with all practices
  • Effectively utilize telnet/SSH, ticketing systems, and CLI
  • Conduct change orders including bandwidth upgrades and downgrades, disconnects, and COS changes
  • Escalate issues with relevant notes and research, in a timely manner
  • Open and update service tickets in database/tracking systems
  • Consistently exercise independent judgment, discretion and sound communication practices in matters of significance

IP Noc Technician, 06/2020 - 05/2021
Zayo Group / Locus City, STATE,
  • Knowledge of the following Transmission and TCP/IP standard telecommunication
    practices and technologies: Ethernet Switching, IP Routing, BGP, MPLS, Spanning.
  • Tree, Domain Name Servers (DMS)
    Performed troubleshooting on issues like down hard,packet
    loss,Latency,bouncing,Routing issues, errors.
  • Performed troubleshooting on Zayo's Juniper, Cisco Ciena, Accedian,Nokia alcatel
    devices .
  • Experience with trouble ticketing and circuit inventory software
  • Experience in the troubleshooting and repair of Ethernet & IP networks
  • Excellent communication skills, both verbal and written
  • Trouble shoot fiber optics,IP and ethernet circuit.
  • Great customer service skills
  • Effective problem solving and interpersonal skills
  • Knowledge of Microsoft Word, Excel, and Visio.
  • Ticket system -Salesforce. Diagnostic Tools - Wireshark ,XLR,Carti,NCC tool.
  • Experience with trouble ticketing and circuit inventory software
Network Administrator(Operation Tech II), 06/2019 - 06/2020
CenturyLink(Lumen) / Ascent City, STATE,
  • Demonstrated strong analytical, troubleshooting and problem-solving skills .
  • Performed troubleshooting on centurylink Juniper, Cisco and Nokia alcatel devices.
  • Implement, maintain, and repair routing, IP switching, Adtrans and remote access protocols. Network Technologies - LAN/WAN, Ethernet, TCP/IP, VLAN, , DNS, DHCP.
  • Diagnostic Tools - Wireshark, SSH, Jp script,Laser,NCM,LIM.
  • Performed troubleshoot on customer provide equipment(CPE) Like Adtrans ,Juniper switches .
  • Troubleshoot VPLS and MPLS circuit.
  • Performed troubleshooting on issues like down hard,packet loss,Latency,bouncing,Routing issues, errors.
  • Communicate with customer to open incident ticket,troubleshoot and provide important circuit information like static IP.
  • 24x7x365 monitoring and surveillance, analysis, troubleshooting, and incident management of WAN.
  • Create reports on up time, bandwidth usage, circuit utilization, and other key metrics.
  • Monitor automated and user incident and outage reporting, troubleshoot, and resolve problems with ticketing Software - Ops console.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Constructed and maintained Virtual Local Area Network (VLAN).
  • Logged, resolved and escalated WAN issues.
DATACENTER H&F Engineer, 01/2017 - 06/2019
Catholic Health Initiatives/HCL America City, STATE,
  • Manage and maintain over 200 production and QA servers.
  • Design Data center setup with visio.
  • Write and preview MOPS
  • Collaborate with Windows, Linux, and Server teams and other department stakeholders to provide valuable system processes that support business needs and moderate the resolution of conflicting needs.
  • Conduct regular server maintenance by updating firmware, upgrading hardware, including RAM, PCI cards, and hard drives.
  • Handled setup of computers and network in client suites.
  • Configured server software and performed windows server troubleshooting.
  • Implemented a new SAN fabric system that improved the efficiency of network speed and decreased latency to all servers in the network.
  • Installed and maintained server hardware and server storage devices including SANS.
  • Replace Hard drive,SFP,Power supply unit,DIMNS,CPU,Encoder cards.
  • Assisted 3rd party vendors with data center work.
  • Testing and troubleshooting CAT 5, 6 and fiber cabling.
  • Installing, replacing or removing equipment components (such as a router/switch card memory, hard drives, PCI cards etc.) Troubleshooting of unreachable systems (Servers, Network Devices, and Security Devices etc.).
  • Racked, cabled and labeled HP Proliant, IBM, SUN and DELL servers.
  • Monitored Liebert fluid coolers, chillers and CRAC units.
  • Maintained responsibility for effectively installing and disconnecting routers , switches, frame relay equipment, modems and other telecommunication equipment in racks.
  • Remove decommissioned equipment and prepare for recycle.
  • Install Power Distribution Units (PDU) in racks.
  • Answer phones, emails and tickets regarding work for the Data Center
High School Diploma: , Expected in
Overland High School - Aurora, CO
Status -
Bachelor of Science: Computer Science, Expected in 05/2022
Colorado Christian University - Denver, CO
Status -

Cisco certified Network Associate( 200-301 CCNA certificate)

Cisco certified Network Professional ( CCNP certificate)


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Resume Overview

School Attended

  • Overland High School
  • Colorado Christian University

Job Titles Held:

  • Network Tester, Engineer II
  • IP Noc Technician
  • Network Administrator(Operation Tech II)
  • DATACENTER H&F Engineer


  • High School Diploma
  • Bachelor of Science

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