Network Technician I Resume Example
I am currently employed as a network technician at Hendrick Motorsports and I provide helpdesk support for nearly 700 employees. I am also fluent in using SCCM, Office, Aruba Clearpass, VMWare Vcenter, Active Directory (including DNS and DHCP), and CCURE for physical badging and door/gate control. In my 24 years on this earth, I have learned that the best way to see positive results (in any aspect of life) is to always make sure to see things through to the end, no matter how difficult. I believe in working hard to earn a living, and have always taken school extremely serious. I have career backgrounds in IT, warehouse, construction, and food services settings, and have obtained knowledge and skills from each that will stay with me for years to come. I am convinced that I am a good fit for this career because I have an experienced background in Information Technology, and I am always hungry to learn even more.
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- This is my current job
- I work full-time at Hendrick providing IT support for our four race teams, as well as using a ticketing system to prioritize and execute help desk issues accordingly on-campus
- With this job, I have learned how to use Active Directory, DNS Lookup Zones, Aruba Clearpass Policy Manager, SCCM (for system image deployment and remote management mostly), Softwarehouse CCURE for badging and access, Audiocodes OVOC for on-site desk phone configuration, provisioning, and troubleshooting needs, VmWare for any virtual machines we manage on site (among several other various softwares we use daily)
- Managed system-wide operating system and software deployments, as well as related software upgrade problems
- Monitored network hardware operations to evaluate proper configuration
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Set up hardware and software in optimal configurations to meet network performance requirements
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
- Maintained excellent attendance record, consistently arriving to work on time
- Configured hardware, devices and software to set up work stations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Helped streamline repair processes and update procedures for support action consistency
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently
- Delivered onsite technical support for close to 700 employees
- After my time with Allstate and Kelly Services concluded, I began working for my father, who owns and operates his own remodeling business.
- In the few weeks I have worked with him I have acquired several new vocational skills such as hanging sheetrock, tiling and grouting.
- While this position was temporary, I was employed through Kelly Services by Allstate Records Center South.
- My responsibility there was to operate the upkeep of the warehouse (full of boxes of insurance claims), use the forklift to load and unload pallets of files, and procure insurance documentation from the warehouse for agents to use.
- While employed in the Nutrition Department at CHS, I was responsible for providing patients with food and assuring the quality of service.
I spent a year majoring in, . I am currently enrolled in my final two courses before my graduation this December.
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Resume Overview
School Attended
- Rowan-Cabarrus Community College
- South Rowan High School High School
Job Titles Held:
- Network Technician I
- Const. Assistant
- Warehouse Associate
- Nutrition Specialist
Degrees
- 05/2019 Associate of Applied Science | Information Technology
No Degree | Certificate of Windows System Administration
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