Network Technician I Resume Example Hendrick Motorsports

NETWORK TECHNICIAN I

Professional Summary

I am currently employed as a network technician at Hendrick Motorsports and I provide helpdesk support for nearly 700 employees. I am also fluent in using SCCM, Office, Aruba Clearpass, VMWare Vcenter, Active Directory (including DNS and DHCP), and CCURE for physical badging and door/gate control. In my 24 years on this earth, I have learned that the best way to see positive results (in any aspect of life) is to always make sure to see things through to the end, no matter how difficult. I believe in working hard to earn a living, and have always taken school extremely serious. I have career backgrounds in IT, warehouse, construction, and food services settings, and have obtained knowledge and skills from each that will stay with me for years to come. I am convinced that I am a good fit for this career because I have an experienced background in Information Technology, and I am always hungry to learn even more.

Skills

Active Directory
Documentation
DNS
Forklift Operation
Help desk support
Network component installations
Networking issues
MS Office

Imaging and Deploying New Machines
IT support
Programming
Quality Assurance
Networking and relationship building
Network security systems
System upgrades
Configuring equipment

Work History

06/2018 to CurrentNetwork Technician IHendrick Motorsports | Concord, North Carolina

This is my current job
I work full-time at Hendrick providing IT support for our four race teams, as well as using a ticketing system to prioritize and execute help desk issues accordingly on-campus
With this job, I have learned how to use Active Directory, DNS Lookup Zones, Aruba Clearpass Policy Manager, SCCM (for system image deployment and remote management mostly), Softwarehouse CCURE for badging and access, Audiocodes OVOC for on-site desk phone configuration, provisioning, and troubleshooting needs, VmWare for any virtual machines we manage on site (among several other various softwares we use daily)
Managed system-wide operating system and software deployments, as well as related software upgrade problems
Monitored network hardware operations to evaluate proper configuration
Established, repaired and optimized networks by installing wiring, cabling and devices
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
Set up hardware and software in optimal configurations to meet network performance requirements
Investigated and corrected problems with printers, copiers and other peripheral devices
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
Maintained excellent attendance record, consistently arriving to work on time
Configured hardware, devices and software to set up work stations for employees
Removed malware, ransomware and other threats from laptops and desktop systems
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Collaborated with vendors to locate replacement components and resolve advanced problems
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Helped streamline repair processes and update procedures for support action consistency
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently
Delivered onsite technical support for close to 700 employees

12/2017 to 06/2018Const. AssistantCrossroads Design and Construction Co | China Grove, North Carolina

After my time with Allstate and Kelly Services concluded, I began working for my father, who owns and operates his own remodeling business.
In the few weeks I have worked with him I have acquired several new vocational skills such as hanging sheetrock, tiling and grouting.

07/2015 to 12/2017Warehouse AssociateKelly Services | Huntersville, North Carolina

While this position was temporary, I was employed through Kelly Services by Allstate Records Center South.
My responsibility there was to operate the upkeep of the warehouse (full of boxes of insurance claims), use the forklift to load and unload pallets of files, and procure insurance documentation from the warehouse for agents to use.

06/2014 to 06/2015Nutrition SpecialistCarolinas Healthcare System | Concord, North Carolina

While employed in the Nutrition Department at CHS, I was responsible for providing patients with food and assuring the quality of service.

Education

05/2019Associate of Applied Science | Information TechnologyRowan-Cabarrus Community College, Concord, NC

I spent a year majoring in, . I am currently enrolled in my final two courses before my graduation this December.

South Rowan High School High School, China Grove, North CarolinaGPA: 3.5, completed nursing clinicals senior year & obtained CNA (has since expired due to not using for career)

No Degree | Certificate of Windows System AdministrationRowan-Cabarrus Community College, Salisbury, NC

Resume Overview

Companies Worked For:

Hendrick Motorsports
Crossroads Design and Construction Co
Kelly Services
Carolinas Healthcare System

School Attended

Rowan-Cabarrus Community College
South Rowan High School High School

Job Titles Held:

Network Technician I
Const. Assistant
Warehouse Associate
Nutrition Specialist

Degrees

05/2019 Associate of Applied Science | Information Technology
No Degree | Certificate of Windows System Administration

Network Technician I Resume Example

Resume Score: 80%

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