Computer Technician with a background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging positions with opportunities for expanding upon existing skill base.
Network Technician with a background in installing, configuring, and maintenance of CISCO and JUNIPER routers and switches. Seeking challenging positions with opportunities for expanding upon existing skill base.
Strong Communication Skills
Strong Management skills
Help Desk Management
Managed Help Desk for over 400 users
Worked as Information Management Officer for over 400 users
Consistently received a 100% success rating for customer satisfaction
Often seeked out by others in my field for knowledge and support
Network Technician January 2010 to CurrentUNITED STATES ARMY － Fort Drum, New York
Served as a network technician, help desk manager, information assurance security officer (IASO), information management officer (IMO), telephone control operator (TCO), communications security (COMSEC) manager, knowledge manager (KMO) and a systems administrator Installed configured and maintained CISCO series routers, switches, VoIP phones, and CISCO call managers.
Monitored and coordinated Communications Security (COMSEC) actions and use of COMSEC materials and devices.
Managed a COMSEC account with 12 sub hand receipt holders for two years with zero loss or COMSEC incidents.
Extensive knowledge on active directory, Microsoft office products, SharePoint services, Command Post of the Future (CPOF), AFATDS and TIGR systems.
Install, configure, and maintain Taclane 175 and kiv-7m encryption devices.
Expertly maintained the accountability and serviceability of the units network communications equipment valued at $11,000,000 with zero losses Managed Army Training and Certification Tracking System (ATCTS) for over 750 users Developed logistical plans, risk management plan.
Policies and procedures geared towards supporting a live fire mission in the United Kingdom Managed a team of several personnel maintaining a helpdesk of over 750 users and associated end stations providing outstanding customer service and support Developed, planned, and installed a SharePoint 2010 database for customer generated trouble tickets and arranged the appropriate response for fault resolution.
Install, Configure, and maintain Command Post Node(C.P.N), Satellite Transportable Terminal (S.T.T) Install, Configure, and Maintain High Capacity Line of Sight (HCLOS) Shelter Install, Configure, and Maintain Tactical Communications Node (TCN) Install, Configure, and Maintain Point of Presence (POP) Install, Configure, and Maintain Soldier Network Extension (SNE) Install, Configure, and Maintain Vehicle Wireless Package (VWP) Installed connectivity lines using cat-5e, TFOCAI, and TFOCAII Wheeled-Vehicle Mechanic, 139th Military Police Company, 385th Military Police Battalion, Forward Operating Base (FOB) Normandy, Iraq (2009-2010) Served as a diesel wheeled mechanic as the maintenance supervisor.
Selected over peers as the maintenance supervisor for a fleet of over 70 vehicles Managed a maintenance team of 6 soldiers with a vehicle readiness rate of 95% in an austere environment.
Developed a company master driver plan to prepare licensing training on over 150 soldiers.
Ran over 200 logistical missions to pick up parts, and equipment from distant company's Responsible for over $11,000,000 worth of equipment and tools Extensive knowledge of troubleshooting systems and vehicles.
Wheeled-Vehicle Mechanic January 2007 to January 2009United States Army － Fort Stewart, Georgia
Served as a diesel wheeled vehicle mechanic.
Was the mechanic for a platoon of 20 vehicle while keeping a 98% vehicle readiness rating.
Kept all service schedules and services up to date and to standard.
Bachelor of ScienceDevry University － New York, New York25 Credits Completed
Bachelor of ArtsAshford University － San Diego, California43 Credits Completed
Bachelor of ArtsAmerican Military University － Charlestown, West Virginia6 Credits Completed