Cisco CCNA Training Cisco Online Cisco Certification Training Spring 2016 Comcast CCENT Mount Laurel, NJ Cisco Certification Training Spring 2009 TCP/IP, Subnets, CIDER Routing Protocols (RIP v1,v2 OSPF, IGRP, EGRIP) Frame Relay, ISDN, PPP, Ethernet Internetwork Learning Institute Mount Laurel, NJ Cisco CCNA Certification Training Summer 2004 TCP/IP, Subnets, CIDER Routing Protocols (RIP v1,v2 OSPF, IGRP, EGRIP) Access Lists Frame Relay, ISDN, PPP, Ethernet Nortel Networks United States / Canada Operation and Maintenance Training 2000- 2001 Berkley Computer School Bala Cynwyd, PA MCSE NT 4.0 Certification Training 1998.
10/2004 to Current
Network TechnicianComcast PA/DE LMC － New Castle, DE
Monitor Spectrum, Volcano, mVTN, Haystack, IVMS and other essential tools to identify, track and manage outages.
Perform initial triage support to isolate outage in order to fix or escalate event.
Log into Juniper and Cisco routers to troubleshoot links, review logs, running configuration and device environment Log into CMTS to look for card failovers and outages.
If needed we will fail upstream and downstream cards off the backup and back onto the primary card.
We access SEMs, APEX, CAP1000, DM6400s, NSGs, ARPDs, NC1500s in order to troubleshoot various outages involving Video or VOD.
We work as a central escalation point for multiple internal and external groups and provide a path to drive resolution to a problem.
05/2002 to 10/2004
Lead Technical Support EngineerComcast Commercial Online － Plymouth Meeting, PA
Provide technical and networking expertise to Customers, System Technicians, Field Technicians, Provisioning, Sales and Management.
Assisted Field Technicians and customers with network integration for Comcast Commercial Online edge devices.
Provided field assistance for trouble accounts and to provide extra coverage when needed.
Developed training materials for Field Operations, Provisioning and Technical Support on various devices and applications.
Developed and wrote the Cisco UBR905 Training Guide utilized by Comcast Commercial Online.
Researched and implemented ways to pass IPSEC VPN tunnels through the Cayman and Cisco UBR905.
Researched and identified problems with the CCOL Workplace Product.
Develop viable solutions to allow customers to use specific devices with the Comcast Commercial Online edge devices.
Identified network issues and gathered data to assist the ENOC in resolving issues with the Comcast's Commercial IP space Worked with Cisco, Arris, Cayman and other vendors in troubleshooting bugs and issues with edge devices used by Comcast Commercial Online such as the Cisco UBR905 and Arris C4 Assist Product Development in analyzing new devices to be used as edge equipment for Comcast Commercial Online High speed Internet connection.
03/2000 to 12/2001
Field Systems TechnicianComcast Business Communications － Plymouth Meeting, PA
Installed and supported Internet services for CBC's commercial customers for the Pennsylvania and Delaware markets.
Configured and troubleshot TCP/IP,DNS, DHCP, POP, SMTP, workstation browsers, email clients, network configurations, cable modems, Cayman routers, NT4.0 Compaq Proxy servers, Cobalt Qubes and other edge network devices for the Comcast High Speed Internet connection.
Assisted in installation of CBC's core network and edge devices, including Nortel, Alcatel, Fujitsu and Marconi ATM switches and SONET transport nodes.
Troubleshot core and customer network OC-x and DS-3 connections using Acterna T-Berd test sets and Exfo light meters, Sniffer Programs (Sniffer Pro, Ethereal), and OTDR equipment.
On call 24/7 for core network issues and emergency maintenance.
ComTIA A+ Certified (COMP10357108.
07/1997 to 03/2000
Bench Technician / Network TechnicianNotebook Computer － Conshohocken, PA
Designed and built small LANs for customers.
Built small business servers for customers.
Repaired laptop and desktop computers.
Ordered part and preformed shipping operations.
Education and Training
Certificate in Networking Currently Enrolled
*Linux (Ubuntu)Montgomery County Community College
Masters of Information SystemsPennsylvania State University － Great Valley, PA
Introduction to Java Behavioral Science in Business Financial Accounting Theory Information System Architecture Database Design Concepts Fundamentals of Telecommunications Computer Forensics
B.A: Political ScienceTemple University － Philadelphia, PAPolitical Science
Certificate in Networking Currently Enrolled
*Linux (Ubuntu) Masters of Information Systems Introduction to Java Behavioral Science in Business Financial Accounting Theory Information System Architecture Database Design Concepts Fundamentals of Telecommunications Computer Forensics B.A : Political Science
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