Seeking a Network Support position in a progressive firm where I can utilize my skills, experience and creativity to further the productivity. 8 + years of experience in the area of Networking, Cisco routing and switching Experience on Cisco Catalyst 2900- 6500, 8960 series switches and Cisco 1800-7200-12000 series Routers. Knowledge and troubleshooting in data communication protocols and standards including TCP/IP, IEEE 802.3, Protocols OSPF, MPLS & BGP, MPLS and IPv4/IPv6. Support and trouble shooting of VLAN's including operational knowledge of spanning tree protocol (STP), VLAN trunking, inter VLAN routing Knowledge in T1/E1/T3/OC 12/OC48 technologies and leased lines. Strong analytical skills in both the technical & business arenas Excellent problem solving skills, highly motivated, detailed oriented & adaptable Strong interpersonal, organizational communication, customer focus & presentation skills. Professional, Team-player, Multitasking, Reliable, Valid US Driver license, US Citizen
Network Support Engineer February 2013 to February 2016AT&T － Bedminster, New Jersey
Support 24x7 data network center, monitor network performance, manage and maintain Cisco IOS, IOS-XR and JunOS hardware.
Analyzing complex network issues and routing problems consisting of Cisco 12K, 8800, 8600 and Juniper M320, T640 through the use of alarm and Remedy/ITL/BMP ticketing systems.
Troubleshoot and resolve network and customer problems like card errors, routing issues, Trunk failures, and hardware and software failures and provide reason for outage.
Provide consultation and training to the new employee to understand the network.
Maintaining network equipment's by configuring, swapping defective cards and upgrading hardware and software firmware.
Create Cisco and Juniper cases (SR and JTAC), update required captures & perform Return Materials Authorization procedure (RMAs) to find problem resolution.
Support layer 2 and layer 3 platforms using, troubleshooting and configuring mainly ATM, frame relay, BGP and OSPF : troubleshooting and configuring Troubleshooting network link/device hardware/configuration issues, isolating the problem, fixing the problem Troubleshoot, tracing, loop back testing of links to locate the physical issue.
install, configure and support large scale production and corporate network infrastructure including routers, switches, console servers and optical transport equipment Suppressing alarms before replacing; optics, line cards, sup cards.
Contractor August 2012 to October 2012Network Repair Verizon Wireless － Bedminster, New Jersey
Provided Tier-3 supports for Verizon Wireless customers/business for isolation and resolution of wireless voice and data faults includes network element performance to resolve service impacting conditions.
Responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network using WWAN (LTE, CDMA) technology.
Troubleshoot and resolve service impairments in roaming, transport services, network hardware & software faults, translations, and voice/data network elements.
Isolation and resolution of wireless voice and data faults includes network element performance to resolve service impacting conditions.
Used data network elements and protocols TCP/IP, OSI, Frame relay, ATM, X.25, SS7 and different wireless technologies (1X, 3G, EVDO and LTE).
Used Remedy ticket system and M-TAS, Real Time Tool, MARS, Net Geo tools.
Worked closely with NOC, System performance and RF Engineer team for highly escalated issues.
Network Support January 2011 to August 2012Finesse Technologies Medical Support Services FITSS － Paterson, New Jersey
Monitor the network.
support /basic system level to medical offices.
Provided network support during new installation and provisioning of Equipment and Infrastructure.
Call out outages, worked networked trouble tickets, worked with vendors and local/global Telco.
Focus on monitoring customer location uptime, provide immediate support to address and network quality Effectively communicated status to customers and internal staff and management team.
Defined hardware & systems configuration and recommendations ongoing projects Some experience with Juniper equipment with routers/switches Double check duplex mismatch on Cisco switches.
Checked Bandwidth and usage of BW.
Detecting a failure using HSRP.
Failover CEs if needed.
Documentation of trouble resolution through the use of trouble ticketing system Running scheduled Virus Checks & Updates on all Servers & Desktops Conduct meetings with vendors.
Assisted in the training.
IP Support Engineer September 2006 to August 2010British Telecom BT Radianz － Nutley, New Jersey
Participated in 24 x 7 incidents, NOC/GSC environment Level 2.
Supported and maintained WAN network operations for over 25,000 customers by strict SLAs.
Layer 1, 2, and 3 support.
Call out outages to local/global Telco, worked networked trouble tickets.
Used BGP and Ping remote site for connectivity and latency Associated with circuit provisioning and test/turn up during order delivery intervals as per service order or commissioning.
Assisted Thomson Reuters Financial customers with line issues to complex routing and migration issues within Radianz and recent MPLS network globally (in Asia Pac, Europe, Latin America & Canada).
Responded in a timely manner to Outages, took ownership, and resolved customer troubles maintaining an MTTR of 2-8 hours.
Assisted with circuit provisioning and test/turn up during order delivery intervals as per service order or commissioning.
Proactively monitored clients' connectivity to the BT network including connections over frame- relay private line DS1 / DS3 / E1 / E3 with strict attention to traffic impedance and packet loss.
Performed troubleshooting with telecommunication entities across the globe to isolate network issues via loop and BERT testing, Pinging clients thru their firewalls for user connectivity issue Managed communications with all escalations level to ensure optimal resolution and minimal network outage time for customers.
Managed dispatches of Cisco, Dimension Data, Unisys and Fujitsu and local Telco to visit customer sites for onsite equipment repairs /replacement.
Troubleshoot, tracing, loop back testing of links to locate the physical issue.
Worked with both internal resources and 3rd party vendors to fix cabling issues.
Tracking, maintaining and updating asset inventory of defective and replacement parts.
Complete ownership and follow-ups to resolve the issues till the task closure.
Deployment Technician June 2006 to September 2006Pfizer － Morris Plains, New Jersey
Contracting for CompuCom at Pfizer to rollout about 1500 computers Scanned users' computers (desktop, laptop, network drive and mail) and deploy all the data for legal matters.
Updated network and shared drive manage all data files and assisted Project Manager.
Administered and implemented user defined configuration.
Backing up and restoring user data.
Supervised and troubleshooting data transfer across the Network.
Troubleshooting Software, Hardware and Network issues.
Answered client concerns for network related problems.
Education and Training
M.S : Telecom/Wireless Management, May 2012STEVENS- The of Institute － NJTelecom/Wireless Management
B.S : Internet Technology, June 2006Bloomfield College － Bloomfield, NJGPA: GPA: 3.5Internet Technology GPA: 3.5
Graduate Certification in Wireless Network Management : May 2012STEVENS － Hoboken, NJ
Bilingual ( Fluent in Hindi and Urdu, and Limited Spanish)