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network specialist resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Organized and focused Network Analyst seeking employment as part of dynamic IT team. Well-versed in cutting-edge technologies, as well as telecom operations and systems.

Skills
  • IT Security Policies
  • Disaster Recovery Environments
  • Patch Management
  • Data Visualization
  • Storage Management
  • VMWare Experience
  • Technical Infrastructure Migration
  • Network Configuration
  • Data Connectivity
  • CPU, RAM and Hard Drive Performance Testing
  • Sound Judgment
  • Desktop and Laptop Expert
  • Process Development
  • Active Directory
  • Technical Solutions Development
  • Network Configuration and Support
  • Customer Service Specialist
  • Software Deployment
  • User Training
  • Supervision & Leadership
  • Hardware Upgrades
  • Hardware Diagnostics
  • Technical Troubleshooting
  • Windows XP/Vista
  • Call Center Operations
  • Disaster Recovery
  • Performance Monitoring and Optimization
  • Problem Solving
  • Hardware Installation
  • Problem-Solving
  • Vendor Relations
  • Software Management
  • Network Security
  • MS Office Proficiency
  • Antivirus Software
  • Maintenance & Repair
  • Active Listening
  • Problem Resolution
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Reliable & Trustworthy
  • Training & Development
  • First Aid/CPR
Experience
10/2022 to Current
Network Specialist Chaffey Joint Union High School District Ontario, CA,
  • Maintained strong working relationships with vendors and outside IT consultants.
  • Acted as primary contact for computer hardware and software problems and network emergencies.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Administered, maintained and supported network systems to provide consistent security, availability and performance.
  • Replaced boards, changed servers and loaded and tested software applications.
  • Identified, reported and resolved network security violations.
  • Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Configured and installed routers, switches and wireless controllers.
  • Worked with outside vendors and teams to develop voice and data wiring infrastructure.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
04/2021 to Current
Information Technology Specialist (25B) Army National Guard Burlington, KY,
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Served as first point of contact for incoming technical service calls and emails.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Used remote login tools to assist clients with technical and product questions.
  • Managed and documented network systems and operational procedures.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Analyzed software, hardware and network systems for various transmission systems.
  • Managed client network security through installation of firewalls and VPNs.
06/2022 to 11/2022
IT Contractor Huber Engineering City, STATE,
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Configured hardware devices and software settings to optimize network performance.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
Education and Training
Expected in 05/2016
High School Diploma:
Cherokee High School - Canton, GA
GPA:
Expected in
BBA: Management Information Systems
Kennesaw State University - Kennesaw, GA
GPA:
Additional Information
  • Active DOD Security Clearance

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Resume Overview

School Attended

  • Cherokee High School
  • Kennesaw State University

Job Titles Held:

  • Network Specialist
  • Information Technology Specialist (25B)
  • IT Contractor

Degrees

  • High School Diploma
  • BBA

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