Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Seeking a challenging position as a network engineer to effectively implement the installation, configuration, troubleshooting and maintenance of IT networks; as well as utilizing my dedication and creativity for the better growth and profit of the company.
  • Strong skills and experience in troubleshooting/identifying network issues
  • Routing/WAN: EIGRP, OSPF, RIP, BGP, IS-IS, PBR, PPP, HDLC, Frame Relay, QoS
  • Switching: Vlan, VTP, STP, Ether-channel, HSRP, VRRP, GLBP
  • Security: ACL, NAT, VPN IPsec Tunnel, GRE Tunnel, 802.1x, Port Security, Firewalls
  • VoIP: Voice Gateway, MTA, PRI, SIP
  • Video: ATX, Ucrypt, Vecima, SBB
  • Office Applications: Microsoft Word, Excel, Power Point, Visio
  • Programming: C, C++, Visual Basic, SQL Database, HTML
  • Operating Systems: Linux, Novell Netware, XP, 7, 8 , 10 and Windows server2008/2012 (Active directory, group policy, Microsoft exchange, outlook)
  • Monitor network equipment including Modems, Power supply, Wi-Fi and Video
  • Install and configure security systems cameras and DVRs
  • Hardware Experience:
  • Routers: Cisco (1841, 1921, 1941, 2600, 2801, 2901, 2821, 3845, UBR)
  • Switches: Cisco (2950, 2960, 3550, 3560, 3700, 4500, 6500)
  • Modems: Arris (860, 1670), Ubee (36c, 3611, 3521), Technicolor (8715) and Motorolla
  • VoIP: Cisco voice gateway (2431, 2901), Innomedia ESG gateway (ESBC-9378) Excellent verbal , written and presentation communication skills
Fast learner, hard working, enthusiastic and motivated team playerAbility to lead and motivate groups and individualsAbility to assist sales in a highly competitive fieldAbility to provide consultation on impacts to network infrastructureStrong background in administering, design and implement systems and networksStrong skills and experience in installing, configuring and troubleshooting networks
Work History
Network SpeciJessicast, 01/2016 to Present
Raytheon Technologies CorpAurora, , USA
  • Troubleshoot and configure LAN/WAN technologies (Ethernet, Wireless), Routing and Switching platforms, Static IP, VPNs, Firewalls and VoIP.
  • Manage and support High-Speed Data services: Modems and Routers.
  • Manage and support VoIP services: Cisco Voice Gateway, MTA, PRI and SIP.
  • Manage and support various complex video services: Vecima, ATX and SBB.
  • Perform moves, adds, changes and testing of equipment and systems as needed.
  • Represent the Business Services Operations Department working closely with field techs and customers to resolve system problems.
  • Work on multiple DOCSIS, CMTS and billing software: BigBrother, ICOMS, Salesforce, IPMT, RIO, Remedy, Hammer, Unified, PingPlotter and ServeAssure.
NOC level 2, 10/2014 to 04/2015
Optimal Solutions And TechnologiesNew York, NY, USA
  • Monitored all networking equipment.
  • Responsible for troubleshooting and supporting all network impairments and outages for Cablevision systems, including Modems, Wi-Fi, VoIP, Power supply and Video.
  • Provided support for Engineering and all other technical departments.
  • Worked on multiple software like Remedy, Netcool and Cheetah.
  • Troubleshoot CMTS nodes and modems through cisco UBR.

Network Administrator Project, 01/2014 to 05/2014
Henry Ford College, STATE, USA
  • Network design and implementation (hands on 4 months project).
  • Design and implement a LAN solution, detailing structured cabling components, desktop and server hardware, network operating systems, and network administration tools.
  • Document the design solution with materials and equipment lists, cable installation drawings, telecommunications and server room layouts, software versions and compatibility lists, and budget requirements.
  • Installed and configured Cisco routers and switches using OSPF, EIGRP, RIP, VLANs, STP, and VTP protocols, in addition to operating systems: windows server 2008, windows 7, Linux and Novell Netware.
Desktop Support, 01/2012 to 05/2014
Zeronese Inc, , USA
  • Installed system security (surveillance system, cameras, DVRs).
  • Installed, repaired and upgraded desktop, laptops and printers.
  • Performed various troubleshooting and maintenance operations in multiple operating systems including Windows Server environments.
Bachelor of Science: Computer Information Systems, Expected in Current
Monroe College - New York,

Associate: Applied Science, Network Administration, Expected in May 2014
Henry Ford College - Michigan,
Applied Science, Network Administration 3.4
CCNA routing and switching: , Expected in Mar 2014
cisco - ,

*CCNP routing and switching: , Expected in Nov 2016
cisco - ,

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Resume Overview

School Attended

  • Monroe College
  • Henry Ford College
  • cisco
  • cisco

Job Titles Held:

  • Network SpeciJessicast
  • NOC level 2
  • Network Administrator Project
  • Desktop Support


  • Bachelor of Science
  • Associate
  • CCNA routing and switching
  • *CCNP routing and switching

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