Anti-Virus/Internet Security: Checkpoint/Endpoint Security, Zone Alarm, Kaspersky Internet Security, Symantec Endpoint Protection, Panda Security, ESET Smart Security
Health Care Information Systems: Meditech, Cerner Millennium, McKesson Star GUI/Text, Allscripts PM/Eclipsys, CPSI, GE Centricity, HealthQuest, HL& and File Drop, HMS GUI/Text, Keane, Med-Series 4, OAS Gold, Quadramed Affinity
Check Point (Firewall(s) R75.40/R77.10/R77.20, IPSec VPN)
Network Security Engineer02/2014 to CurrentVANDERBILT UNIVERSITY/MEDICAL CENTERNashville, TN
Manage security devices and determine the security policy of a large enterprise network Responsible for operations of network security enterprise devices from manufacturers Check Point, Palo Alto, Juniper and Cisco Provide security monitoring Perform daily security operational tasks Implement network security designs Troubleshoot/resolve operational and complex network security issues.
Application Support Analyst08/2011 to 01/2014EMDEONNashville, TN
Responds to customers inquires or complaints regarding company's products or services via incoming telephone calls, written correspondence or email correspondence.
Responsible for coordinating activities of various support projects, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
Works closely with the IT groups on issues related to network and operating systems.
Build-up and ship hardware to the client based on appropriate requirements, assisting in its proper establishment on the client's network including applicable VPN and LAN software maintenance and documentation.
Responsible for discovering and establishing customer's preferred VPN method which includes configuring and testing VPN tunnel.
Provide second/third tier support to end users for PC, server, mainframe applications or hardware.
Interact with network services, software systems engineering, and applications development to restore service or identify to correct core problem.
Recommend system modifications to reduce user problems.
Maintain highest level of technical skill in field of expertise.
Remain HIPPA compliant/certified.
Help Desk Technician12/2010 to 08/2011DCS Office of Information SystemsNashville, TN
Provide Information Systems technical support for Infrastructure Services to end users and IT specialists by phone and email.
Provide Tier I and Tier II technical support for agencies on the proper utilization of software and hardware Train support staff and end users in the installation and use of hardware and software products Support over 5000+ customers for all computer related problems for hardware and software issues Work with Desktop Support Engineers and other groups to resolve technical problems Assure that proposed system modifications operate correctly and meet the needs of the user Test results on software or hardware products and correct hardware or software problems Communicate successfully in a variety of settings using oral and written skills Create, respond, and escalate tickets as necessary to the proper group Accomplishments Develop knowledge of the agencies business policies and procedures Gained IT Help Desk Support skills to aid in software and hardware issue resolution Monitored phone system via Stat-vu to ensure calls are answered in a timely manner Assisted in the creation of web knowledge base that was utilized by TFACTS end user.
Mobile Phone Repair Specialist01/2008 to 05/2011Smyrna, TN
Prepare wireless equipment returned by customers to return to inventory.
Evaluate phones to determine cosmetic grade/buffing or replacement of plastics.
Duties also include programming, RF testing, and manual clearing.
Accomplishments During the past ten months, have trained approximately thirteen new employees and retrained six current employees in troubleshooting and making necessary repairs.
Laptop Repair Technician08/2007 to 12/2007QUANTA COMPUTERS NASHVILLELa Vergne, TN
Install and test Laptop Computers, fix performance issues, diagnose hardware-related problems, repair laptops in work environment.
Laptop computer hardware or software troubleshooting and repair.
Installations and configuring hardware or software for laptop computer.
Maintain or repair all peripherals, storage devices and software.
Aircraft Armament Specialist03/2002 to 10/2004UNITED STATES AIR FORCEHurlburt Field, FL
Knowledgeable regarding electricity, principles of physics, mechanics, electronics, and use of precision measuring tools and equipment.
Interpreted schematics and wiring diagrams.
Used handling, loading, and checkout procedures and equipment.
Completed deployments to Enduring Freedom and Iraqi Freedom.
Education and Training
Associate of Science: Computer Networking2011NASHVILLE STATE COMMUNITY COLLEGENashville, TNComputer Networking
Information Security Technical Certificate2012
AWARDS, HONORS, RECOGNITION Dean's List, 2010, 2011 Overseas Service Ribbon, 2004 Operation Iraqi Freedom, 2004 Hurlburt Field AFSOC, Top 3 Dressed and Pressed, 2002 National Defense Service Medal, 2002 Air Force Outstanding Unit, 2002 Air Force Training Ribbon, 2002
Active Directory, Anti-Virus, Backup, Basic, BGP, Cabling, CCSA, Check Point Certified Security Administrator, Cisco IOS, Cisco, interpersonal, Excellent communication, oral, Hardware, computer hardware, Network Systems, client, DHCP, documentation, DNS, EIGRP, electronics, email, Engineer, Firewalls, Firewall, FTP, GUI, Help Desk Support, HTTP, human relations, Information Security, Information Systems, Internet Security, inventory, LAN, Laptop Computers, laptops, LDAP, Linux, mainframe, Meditech, Access, MCP, Microsoft Office, Windows, 2000, Windows NT, Works, Millennium, enterprise, Network Printers, network security, Network Troubleshooting, Network, Networking, Networks, Next, Novell Netware, operating systems, Oracle, OSPF, peripherals, phone system, physics, policies, problem solving skills, programming, Protocols, repairs, Routers, Routing, schematics, SMTP, SNMP, software troubleshooting, Switches, Symantec, systems engineering, TCP/IP, technical support, Desktop Support, telephone, phones, phone, Telnet, Troubleshoot, troubleshooting, VPN, WAN, Windows Server, wiring diagrams, written skills, written