Accomplished professional with over 17 years of experience in telecommunications including network planning, engineering, operation, and performance management of wireless networks. Broad based knowledge and expertise in wireless systems including radio access, backhaul, and packet core networks supporting 3G / 4G / IMS voice and data services. Motivated leader to provide solutions that deliver network reliability, network performance, and operational excellence to result in an outstanding customer experience. Demonstrated ability to adapt to challenges, promote collaboration, and provide solid technical leadership to highly skilled teams in engineering and management roles.
Built and managed a high-caliber, start-up IP Performance team to drive network performance and operational excellence.
Defined the team charter, built team credibility, and collaborated with internal partners including NSS, HQ, Area, and Regional peers to establish recommended roles and responsibilities associated with IP performance monitoring.
Provided recommendations to the Leadership team regarding the advancement of IP performance proficiency across the organization.
Championed change and innovation with IP performance monitoring, including the introduction of the MW Area IP Performance Scorecard and alarming methods.
Verizon WirelessPittsburgh, PANetwork Planning Manager11/2010 to Current
Lead the Midwest Area IP Performance team to drive network performance and operational excellence which results in an outstanding customer experience. This includes collaboration with Regional and HQ teams to ensure efficient processes, tools, and best practices are utilized for monitoring, reporting, and troubleshooting IP-based networks and services including EVDO, LTE, EPC, Wireless Voice Network,Ethernet Backhaul, and VoLTE.
Build and manage a high caliber team; including hiring, developing, supporting, and motivating staff members to drive results and achieve team goals.
Foster excellent working relationships with HQ, NNO, NSS, Area, and Regional teams to drive network performance tools standardization, growth, and evolution.
Develop and support annual network performance tools budget of approximately $30-40M.
Support the Leadership team in the focus of LTE / VoLTE performance and operational excellence.
Develop and distribute use case documentation to share lessons learned and highlight tools best practices focused on identifying network impairments.
Develop and distribute IP performance monitoring, reporting, and alarming guideline documentation to recommend monitoring methods.
Develop customized dashboard reporting to standardize and streamline network performance reporting that drives focus on end-to-end performance improvement opportunities.
Provide end-to-end troubleshooting support including LTE / VoLTE device testing and customer experience initiatives.
Provide guidance on training by developing the data training matrix which identifies appropriate training opportunities for network personnel.
Support employee professional development by facilitating roadshows, championing tools training, and presenting at Regional, Area, and HQ meetings and summits.
Verizon WirelessPittsburgh, PAPrincipal Network Engineer03/2005 to 11/2010
Provided planning and design guidance to the Midwest Area Network Engineering teams for wireless IP network infrastructure growth and architecture evolution initiatives of approximately 50 mobile switching centers.
Fostered excellent working relationships with HQ, NNO, Area, and Regional teams to share / gather network design recommendations for expansion projects and new product deployments.
Developed and managed the annual capital budget for network infrastructure of approximately $60-$80M.
Performed detailed engineering and developed engineering guidelines documentation for wireless data platforms.
Interacted with vendors to ensure systems, products, and services integrate into the existing network environment.
Mentored new team members and provided subject matter expertise to regional peers.
Provided enterprise support for PNC Bank customer including generation of network change control reports, delivery of monthly updates, and communication of network impairments.
Defined, created, and automated reporting methods to monitor various data performance metrics.
Monitored wireless network and device performance, developed forecasts, and trended usage to determine impact on infrastructure capacity.
Facilitated the resolution of issues and assisted in troubleshooting of network issues impacting the core and wireless networks.
Prepared and delivered presentations on specific technologies / platforms to share knowledge with leadership teams.
Verizon WirelessPittsburgh, PASystem Performance Engineer02/2003 to 03/2005
Provided leadership and contributed to the optimization and maintenance of the Western PA/WV regional cellular network.
Defined, coordinated, and implemented short and long-term performance improvement projects including capacity monitoring and optimization of the CDMA / 3G-1X / EVDO voice and data networks.
Identified, prioritized, and managed daily performance issues to improve the regional performance statistics and maintain network quality.
Led the regional performance team in the management of capacity improvements, development of troubleshooting techniques,and implementation of network modifications.
Participated in various regional, area, and national focus teams to share / gather information to further optimize the voice and data networks, including weekly Performance Improvement and Wireless Data meetings.
Evaluated infrastructure vendor hardware / software plans to anticipate potential performance impacts and verify statistical integrity of the network.
Led the System Performance department in the evaluation of new features and communicated testing procedures / results with management and other team members.
Provided technical guidance / training to team members and new hires on topics such as CDMA, 3G-1X, EVDO, and PTT.
Defined, created, and automated reporting methods to monitor various performance metrics including network usage, occupancy, blocking, lost calls, and throughput.
Verizon Wireless / Bell Atlantic MobilePittsburgh, PARF Design Engineer02/1999 to 02/2003
Contributed to the RF planning, design, and optimization of the Western PA/WV regional cellular network.
Developed engineering design plans to enhance network performance and address coverage / capacity issues.
Managed long term RF planning projects for cellular and PCS networks including site selection, field tests, site design, spectrum clearing, frequency planning, regulatory compliance, and site integration.
Provided leadership to regional RF/SP teams in creating and communicating quarterly capacity planning reports to support Regional / HQ budgetary requirements.
Developed and maintained automated macros / scripts to aid in the capacity planning and traffic engineering analysis.
Led regional RF team in propagation modeling techniques and CDMA design methods for cellular and PCS networks.
Provided leadership to regional RF/SP teams in engineering equipment / software design strategies based upon HQ requirements and vendor recommendations.
Comsearch Wireless CommunicationsReston, VAProduct Development/Network Performance Engineer09/1996 to 02/1999
Defined, developed, and supported a Wireless Network Performance Engineering Product, Analyzer.
Developed software modules using Microsoft Visual Basic to automate post-processing / testing tasks for wireless network optimization and to enhance the functionality of the Analyzer product.
Participated in the definition of feature enhancements of Analyzer to increase functionality and performance to meet requirements.
Provided technical support to diagnose network problems and implement solutions during the network optimization stage using Analyzer.
Tested and validated the functionality of Analyzer with respect to engineering specifications.
Contributed to the writing of the Analyzer User's Guide, Technical Reference, Training Materials, and Newsletter articles.
Performed on-site demonstrations and technical training sessions to existing and potential customers.
Analyzed and coordinated PCS site plans with customers for coverage and interference into microwave systems.
Master of Science:TelecommunicationsDec 2001The University of Pittsburgh, School of Information Sciences and Telecommunications, Pittsburgh, PA
Bachelor of Science:Electrical EngAug 1996The Pennsylvania State University, University Park, PA