Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic to obtain a position in the organization that will allow me to utilize my military professional skills and 19 years of networking infrastructure experience. Proven success in leadership, operational excellence and network management. Exceptional reputation for collaboration to resolve problems, customer satisfaction, and driving overall operational improvements.

  • Customer Support and Relations
  • Cable Management
  • VoIP/POTS configurations
  • Network Monitoring
  • Air Force/DoD Security Technical Implementation Guidelines
  • Broadcast Maintenance
  • Network Security/Cybersecurity
  • Network Architecture planning /design
  • Wide Area/Local Area Networking
  • Hardware Installation
  • Network routing and switching protocols
  • Cisco Technologies
  • Troubleshooting
Bachelor of Applied Science: Information Technology, Expected in
University of Phoenix - Tempe, AZ

Anticipated Completion Jun 2022

Associate of Science: Electronic Systems Technology, Expected in 08/2015
Community College of The Air Force - Montgomery, AL
Additional Information
  • Security Clearance Top Secret base on Top Secret/CSI, 15-January-2014
Work History
Network Infrastructure Manager, 07/2019 to Current
Hci GroupFL, State,
  • Control core IT cryptographic and switched networks, supporting US Air Force's Global Strike Command 14-million-dollar infrastructure.
  • Directs Tier-II and Tier-III maintenance actions for all ticked communications service request.
  • Plan, guide, evaluate, test, analyze LAN and WAN installation and removal of systems with vendor and contractor support based on DoD and USAF directives in accordance with industry standards.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved architecture design problems, improved operations and provided exceptional client support.
  • Led cyber systems support team in delivery of Base Information Transport Infrastructure project, resulting in optimized application service and traffic delivery.
  • Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
  • Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Administered software licensing and purchasing for effective installation of network.
Communications Support Engineer, 07/2019 to 12/2019
USAFCity, STATE, Japan
  • Managed network administration and design for 13 geography separated installations supporting radio, television, and social media distribution across the Pacific region spanning 100 million square miles.
  • Tier-III network communications support manager maintaining satellite and broadcast support systems composing of eight million dollars of IT resources.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in cost savings and improved regional broadband services.
  • Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
  • Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
Regional Support Desk Manager, 07/2016 to 12/2019
USAFCity, STATE, Japan
  • Managed the Communications Focal Point (CFP), directly responsible for initial contact calls, coordinating Tier-I and Tier-II maintenance actions for all service outages and repair request.
  • Organized small computers installation, controlled information assurance activities, and administered software/ hardware configuration customization's for 500 devices sustaining 250 customers.
  • Increased customer satisfaction by resolving Pacific region System Center Configuration Manager issues and deployment packages.
  • Worked with Joint Military and government customers to understand needs, providing Command Information and entertainment services.
  • Advised network users regarding hardware requirements, configurations and limitations.
  • Resolved and documented customer reported network issues via phone and e-mail.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
Computer and Network Systems Engineer, 10/2007 to 07/2016
  • Supported sensitive Presidentially directed special programs.
  • Designed, installed, and maintained network and computer systems supporting 12,000 square miles.
  • Provided maintenance, integration and technical support on 7 million dollars of Real Time Data Collection systems.
  • Determined feasibility, functionality and potential benefits of proposed systems.
  • Demonstrated success in dealing with firewalls, access control and load-balancing
  • Administered and prepared programs and devices for IP addresses, utilized network resources and trained support personnel to provide Tier I support
  • Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
  • CompTIA Security+ (COMP001008807992)
  • Cisco Certified Network Associate (CCNA) (CSCO13229527)
  • Society Of Broadcast Engineers, Certified Television Operator (CTO 63787)
  • Society Of Broadcast Engineers, Certified Radio Operator (CRO 71335)

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School Attended

  • University of Phoenix
  • Community College of The Air Force

Job Titles Held:

  • Network Infrastructure Manager
  • Communications Support Engineer
  • Regional Support Desk Manager
  • Computer and Network Systems Engineer


  • Bachelor of Applied Science
  • Associate of Science

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