Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Experience over the last 20 years has included working many aspects of the IT environments, which ranged from workstation and server setup and support to network infrastructure, architecture, installation, and maintenance. The last eight years have been spent focusing on Cisco and F5 hardware and software support which included using SolarWinds to monitor the equipment. Software support has focused on the following software from Cicso: ISE, ACS, Cisco Works, and WCS. Most recently have worked on NERC compliance related to the IP network and change control.
Detailed IP Network Design
IP subnetting
Packet Capture decoding
Leadership of several network engineers on several projects
Develop hardware materials lists    
Develop procedure documents
Cisco Catalyst 6500, 4500, 3850, 3750, 3560, 2960 switches
Connected Grid Switch 2010
Connected Grid Router 2520
F5 GTM and LTM
Troubleshooting various IP network issues in layers 1 through 3 of the OSI model
Communication with team member and customers
Problem Solving
Develop Network Drawings using Visio
NERC CIP compliance experience
Cisco ASA
Cisco IOS Firewall feature set
Cisco Routers 7200, 2900, 2800, 1800
Cisco Wireless Controllers 4400, 5500
Cisco Access Points 1100, 1200
Cisco Wireless Bridge 1300
Work History
Network Engineer IV, 07/2006 to Current
Multiplan Inc.Bedford, MA,
  • Currently leading network engineers working to operate around 600 devices at over 100 locations across Kansas and Missouri 
  • Currently leading multiple engineers in multiple projects dealing with Cisco router and switch installations as well as F5 configurations
  • Led a project to install Nexus equipment in the data center to provide 10Gb connectivity for end devices 
  • Led the project to replace Cisco CSS devices with F5 LTM and GTM devices
  • Worked in lead role to redesign the IP network to support the requirements for the Land Mobile Radio System IP network backhaul
  • Led large pilot project for Smart Grid demonstrations at KCP&L which included implementation of Cisco Connected Grid routers and switches, DMVPN and Point to Point VPN configurations
  • Led a project to install Cisco NAC at the Head Quarters building
  • Worked to help design and implement new data wiring and cable management standards
  • Replaced of end-of-life Cisco equipment with updated network equipment at various KCP&L locations
  • Extended IOS experience with several device types
  • Routing experience with EIGRP, OSPF, and BGP
  • Helped to develop procedures to comply with NERC CIP regulations
System Analyst III, 07/2001 to 07/2006
Alaskausa Mortgage CompanyHesperia, CA,
  • Supported Microsoft Windows Operating System on servers and desktops
  • Operating systems included NT 4.0, 2000 and 2003 Server, and XP
  • Maintained Dell and Compaq/HP hardware
  • Administered backups using Veritas Netbackup Data Center to large HP tape library
  • Helped implement various new software applications
  • Supported web servers for intranet and internet sites
  • Supported File and Print servers and various application servers running MS SQL server, Pervasive SQL, and Weblogic
Network Engineer, 02/2000 to 07/2001
AircellBroomfield, CO,
  • Implemented and supported Network monitoring applications for the internal corporate network
  • Used Sun servers running Solaris 2.6 and 2.7
  • Managed the Cisco routers and various servers with real-time monitoring tools including Cisco Works and Tivoli NetView
  • Maintained DNS and DHCP servers running QIP software from Lucent
System Analyst, 02/1996 to 02/1999
FiservWilmington, DE,
  • Supported 10-20 servers and 50-100 clients in the Corporate Security department
  • Moved from Netware and Windows 3.11 to NT 4.0 workstation and Server
  • Moved from token-ring to switched Ethernet using Cisco switches and routers
  • After the migrations were complete helped move the equipment to a new location
  • At the new location brought up T-1's connected to Cisco hardware
  • Later helped deploy a Windows 2000 web hosting environment
Engineer/Analyst, 04/1993 to 02/1996
Linquest CorporationAugusta, GA,
  • Installed network cable and hubs for a new network infrastructure
  • The workstations used Windows 3.1 with PC-NFS on TCP/IP
  • This provided file and printer sharing for draftsmen, engineers and secretaries
Bachelors of Arts: Theology, Expected in
Heartland Bible College - Blue Springs, MO


1997 - Microsoft Certified Systems Engineer +Internet        
2007 - CCNA Boot Camp        
2012 - BGP Training        
2012 - MPLS Training        
2013 - Nexus Training        
2014 - F5 GTM Training       
2014 - CCNA Certification       
2014 - UCS Training


BGP, cable, CCNA, Cisco, Cisco routers, Cisco router, Cisco Works, Compaq, hardware, CSS, clients, Dell, desktops, DHCP, DNS, EIGRP, Ethernet, HP, hubs, Microsoft Certified Systems Engineer, Microsoft Windows, Windows 2000, 2000, Windows 3.1, Windows 3.11, NT 4.0, NetView, Network, Netware, Operating systems, Operating System, OSPF, PC-NFS, Print servers, printer, real-time, routers, Routing, servers, Solaris 2.6, MS SQL server, SQL, Sun servers, switches, switch, Cisco switches, T-1, TCP/IP, Tivoli, token-ring, Veritas Netbackup, VPN, web hosting, web servers, Weblogic, NT 4.0 workstation, wiring

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