I provided monitoring and troubleshooting tasks for Network devices, Transport equipment and Video Devices as a Hybrid technician using Network Management Applications.
I created tickets in Remedy for Network, Transport and Video issues to notate problem analysis and recommendation for solutions.
I place the results of troubleshooting tools like ping, traceroute and various JUNOS command sets in the tickets to show the analysis of the issue.
I have assisted in the Configure and Maintenance of Network and Video Devices on the Cox Backbone with the Cox Backbone Engineers and Provisioning Engineering to update and or resolved analyzed issues.
The network equipment that I have reconfigured were the Juniper Series I have proficient knowledge in the following ATM, Frame Relay, MPLS, LDP, RSVP, OSPF, ISIS, RIPv2, BGP, DSL, DHCP, Ethernet, Gigabit Ethernet, SONET, Traffic Engineering (BGP and MPLS), IPVPN, SSH, Telnet I have worked with Video Equipment and Software like Seachange, Ericsson and tracking of Root Cause Analysis of Video on Demand outages.
1996 --2006 / BellSouth.net/ Internet Service Provider Atlanta ,GA Network Analyst III An expert understanding of IP networking and underlying WAN and LAN technologies: advanced knowledge of IP routing & routing protocols, preferable in the ISP environment.
Troubleshoot and solve network problems like latency, low bandwidth, drop packets, configuration problems and slow convergence on Internet Dedicated Access technologies like 64k-T1(1.544mbs), Frame Relay, ADSL, IFITL, Fractional DS3, DS3 and ATM creating logical interface using VPI/VCI Configure and Maintenance Juniper: M20, M40, M160, M320, T640 series router Experience with JUNOS using CLI to configure and troubleshoot multiple interface type like Serial, Ethernet, Fast Ethernet and protocols like OSPF, BGP, MPLS, VLANs and VRP's.
Using the pipe commands.
Candidate configuration modes, logical interfaces and fxp interfaces.
Familiar with terse, extensive and detail flag commands.
Familiar with the multi log archives.
Monitored Networking interfaces and components using HP Openview on the Sun Solaris Unix System Troubleshoot VPN networks over a DSL and Frame T-1 and T-3 infrastructures.
Configured and setup VPN networks on Cisco routers, Cayman routers and Juniper routers.
Assisted in the setup of the customer VPN client software by Cisco any various VPN Client Applications.
The Career History of Keith N Singleton tECHNOLOGISt) Keith Singleton Skills Page Network Montoring - HP Openview -5 years / NetCool - 5 years Routed Protocols - TCP/IP - 21 years / Servers Sun PC-NFS-5years Routing Protocols - RIP- 5years / OSPF- 14 years / BGP-14 years Router IOS - Cisco - 18 years / Juniper Junos - 14 years / Nortel - 5 years Certifications Certified Network Analyst - BrainBrench- hybrid discipline in Nortel, Cisco and Juniper Netware Administration 3.12 - Novell Courses Introduction to Cisco Routers / Advanced Cisco Routers Cisco Campus ATM Solutions Configuring BGP on Cisco Routers Introduction to Juniper Routers Junos Cookbook MPLS on Juniper Routers The Career History of Keith N Singleton tECHNOLOGISt).
Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Focused Network Systems Administrator bringing more than 21 years of diversified network security expertise. Excels at identifying and solving technical issues.
JunOS, Cisco IOS, Overture IOS, Force10 IOS and Laurel IOS
Configure and Maintenance Juniper: M20, M40, M160, M320, T640 series router
Experience with JUNOS using CLI to configure and troubleshoot multiple interface type like Serial, Ethernet, Fast Ethernet and protocols like OSPF, BGP, MPLS, VLANs and VRP's. Using the pipe commands. Candidate configuration modes, logical interfaces and fxp interfaces. Familiar with terse, extensive and detail flag commands. Familiar with the multi log archives.
I have proficient knowledge in the following ATM, Frame Relay, MPLS, LDP, RSVP, OSPF, ISIS, RIPv2, BGP, DSL, DHCP, Ethernet, Gigabit Ethernet, SONET, Traffic Engineering (BGP and MPLS), IPVPN, SSH, Telnet
Proficient in the following applications Clarify trouble ticket system,Remedy trouble ticket system, Micromuse Riversoft and Netcool products, Microsoft Office products, Juniper, Cisco, Redback, and Laurel TAC services
2009 - 2010/ IDR for Cox Communications/ Global Service Provider Atlanta ,GA
LAN and WAN expertise
Remote access support
Remote access support
Remote access support
to 06/2016 InterContinental Exchange – Atlanta,
Network Customer EngineerInterContinental Exchange – 5660 New Northside Drive
Monitored the ICE and SFTI network infrastructure using SMARTS and SPECTRUM Monitoring Systems.
Acknowledge and or Create tickets based on Network Operational Procedures.
Maintain and Edit Alarms to quickly and accurately identify their location in the Network Operations Infrastructure.
Proactive checkouts and monitoring to avoid service outages or limit their impact.
Troubleshooting and fault isolation to restore service when necessary.
Troubleshoot components identified in Monitoring tools using Accessing Tool s like Putty, SecureCRT and native TFTP tools.
Devices accesses via these Tools are Junipers, Cisco, Adva and Arista Network Appliances Perform analysis on these Network Appliances accessing BGP, OSPF, MPLS, Multicast and Interface outages and or behaviors.
Work with Sniffer Tools like NGenius in concert Matrix Appliance to coordinator monitoring data traffic analysis Provide Operational Readiness for New Services Completing checklists that support pre-production deployment of network services.
This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures.
Execute requests for analysis or support of Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management.
Coordinated and supported pro-active maintenance activities such as validating failover recoveries, code upgrades, and routine activities required to keep the infrastructure in good health.
to 02/2013 TekSystems for Mattel Corp/ Toy Manufacturer – Atlanta,
Work with EMC VMAX systems assisting in the replacements of storage blades and recording the process.
Analyst and assist in the assessment of Hitachi AMC 2100 series Disk Array.
Work with Cisco Nexus 2232 fabric extender in concert with Cisco Nexus 7000 series Switches.
Responsible for racking and stacking SAN network and server equipment and keeping track of its inventory in a MSAccess database.
Network Data Engineer II05/2011
to 01/2013 TPI Providers/Southern Company – Atlanta,
I provide an escalation point for Network Support Analysis I and II's I am proactive monitor of Network Systems using Netcool and SCOM Configure and Maintenance Cisco