Highly motivated and goal driven IT Professional with experience and knowledge of various hardware, software, and operating systems. Detailed oriented with strong work ethic, problem-solving, quick learner and master new technology; equally successful in both team and self-directed settings Consistently recognized for exceptional troubleshooting skills used to rapidly resolve technical challenges in a timely manner and also recognized in providing exception world class customer service. Hard worker with a can do attitude “go getter” and a willingness to learn new technologies, customer service oriented and proactive.
OS/Platforms: AS/400, MS Windows NT/9x/2000/XP Server 2003/2008 Dell, Apple and HP Workstations, ios
Application/Tools: Microsoft Active Directory, Microsoft Office Suite (XP,2003
Network Engineer 1Jul 2013 to Current Key Energy Services － Houston, TX
technical support to both Windows and Linux servers infrastructure (80%VM/20%Phy).
windows and network infrastructure ensuring proper documentation and
regulatory compliance and all machines have the latest security
updates and anti-virus updates.
standard images for desktops and laptops.•Configures IP phones and
voice mail as necessary.
second level support to the service desk function.
OS and configures server for use in the field and data center.
IT Service Desk Analyst IMar 2010 to Jul 2013 Key Energy Services － Houston, TX
Provide routine desktop/laptop support for the Houston Corporate office of over 250 users and remote support for over 150 field office in US and internationally Monitor and route service desk email inbox inquiries.
Answer on average 25-30 service desk calls Provide iPad and iPhone support as well as blackberry.
Provide Remote access for external consultants and dial in users Support Citrix clients and applications Create, close and update the various daily work tickets from Service Now Ticketing and document in a timely manner according to various SLA's.
Set up network user accounts/permissions user groups and or distributions, reset passwords and Unlock AD accounts Administers end-user security provisioning, de-provisioning in various Key Energy Applications Work with hardware and software vendors to resolve issues and implement new products.
Setup and configure cisco phones Analyze and make recommendations for hardware and software standardization Deploy hardware and software to the end users, including VOIP telephony.
Server Test TechnicianJan 2010 to Mar 2010 The Planet Internet Services － Houston, TX
Run QC Testing and diagnostics software on Servers.
Install/replace internal server components such as Processor, hard drive, video card, motherboard, NIC cards, etc.
Set up the servers to run tests for the CTO (configure to order) and BTO (build to order) server products.
PC System Builder/Quality ControllerMay 2009 to Aug 2009 Directron/Prime Systems － Houston, TX
Assembled, Build and Test Hardware for Custom Computer Systems for Local School Districts.
Performed Quality Control test on computer Systems.
Setup and Configured New Computer Systems for local Schools.
Desktop Support InternJun 2006 to Jul 2008 Baker Hughes － Houston, TX
Provided Seconded level Desktop support to Multinational Corporation troubleshoot and repair Computer Systems.
Imaged and Configured PC Laptops and Desktop to companies' standard Image specifications and deployed system throughout North America and Canada.
Provided Help Desk Support via phone or email at local Data Center for corporate headquarters and field locations in both North American and Canada.
Bachelor of Science, Computer Engineering TechnologyDecember 2009The University of Houston, College of Technology － Houston, TXComputer Engineering Technology